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Concierge Attendant

3 months ago

Perth, Western Australia Crown Perth Full time

Concierge Attendant - Crown Metropol Perth

  • At Crown Perth memorable experiences are created when we work together. As a Concierge Attendant at Crown Metropol you will be responsible for enhancing guest satisfaction. You will do this by providing information and securing arrangements on guests' behalf regarding events, activities, transport and additional services to guests during their stay, in accordance with Crown's service standards. Reporting to the Front Office Manager you will assist with the smooth and effective day to day operations of the Concierge team actively performing duties of Concierge Services such as booking of tours, transfers and restaurant reservations.
  • This is a permanent Full Time position.

Essential Criteria:

  • Hotel operations experience
  • Understanding of Hotel Property Management Systems
  • Strong computer skills particularly Microsoft Office Suite
  • Demonstrated experience in providing superior service standards and requirements
  • Proven display of high commitment to improving Customer Service
  • Strong time management, attention to detail and multitasking skills
  • Ability to maintain confidentiality and discretion at all times

Preferred Criteria:

  • Hospitality or businessrelated qualification
  • Hotel operations experience
in a frontline role

  • Experience using OPERA (Hotel Property Management System)

When you join our Crown Community, you will get access to:

  • Uniform that is laundered after each shift
  • Complimentary meals in our staff restaurant
  • Free onsite parking
  • 25% Crown Perth Restaurants
  • Great Hotel Rates
  • Applications Close COB Friday 19th May 2023,
  • Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQA+ and Aboriginal and Torres Strait Islander; people like you.

Primary Location:
Perth

Position Status:
Full Time