Eoi - Correspondence Support Officer - Office of

2 weeks ago


Brisbane, Queensland, Australia Education Full time

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Department of Education

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.

This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
Your Opportunity

We are looking for a motivated individual who will be responsible for a range of tasks including intake, processing and tracking of correspondence for the Offices of the Executive Director - Infrastructure Delivery, as well as providing general administrative support services across the wider work unit.

Your Role
As the Correspondence Support Officer, you will have responsibility for, but not limited to the following:

  • Contribute to the development and refinement of procedures, systems and standards by providing both formal and informal feedback on implementation issues and quality assurance processes primarily relating to the flow of divisional correspondence
  • Assist in the preparation and processing of responses to sensitive and confidential correspondence directed to Infrastructure Services Division, providing a high level of service and a continuous flow of work in line with departmental standards.
  • Respond to inquiries emanating from within and external to Infrastructure Services Division in a courteous manner and within appropriate timelines.
  • Liaise with officers at all levels of the department, other government agencies, educational institutions and organisations, the private sector and community representatives.
  • Liaise with senior team members and management to ensure a continuous flow of work, to clarify objectives and to monitor and finalise tasks.
  • Assist in providing reports to assist in the management of executive records.
  • Undertake a range of general administrative tasks within the work unit as required.
  • The Correspondence Support Officer reports to the Principal Advisor.
About You
To be successful in the role you will possess the following attributes:

  • organisational and time management skills;
- attention to detail;
- ability to quickly establish and maintain effective working relationships;
- high level communication and interpersonal skills; and
- experience in use of correspondence tracking and electronic diary management systems.

  • You will be a team player, proactive, willing to learn and be able to manage a range of issues in a time sensitive manner.
How to Apply

Please attach the following:

  • A brief resume including contact details for 2 referees (one of whom should be your current supervisor)
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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