Quality Assurance Specialist

1 week ago


Canberra, ACT, Australia Unisys Full time

What success looks like in this role:

Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively. Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement suggestions. Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for enhancing End User Experience. Collaborate with Knowledge, training, Quality and Operation to drive results Prepare and Drive Quality assurance Weekly, Monthly business presentation [WBR, MBR] Active participation in quality initiatives and Team objectives and high-quality execution of the Quality Process. Conduct sessions with Service Desk agents and staff members to calibrate on call guidelines and discuss on Quality Metrics. May involve Client interaction and activities SD basic technical troubleshooting experience

You will be successful in this role if you have:

NV1 Security Clearance is required. Must be an Australian Citizen Minimum 2+ years of IT Service Desk Level 1 experience Excellent verbal and written communication in English and any additional applicable languages Bachelors' Degree in any field is desired. Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics Good knowledge of Service Desk Tools, Applications Experience creating and updating reports. Should be able to interpret data and trend analysis. Able to resolve escalations and keep stakeholders informed Highly resourceful, self-driven, and proactive attitude that demonstrate ownership Growth Mindset that generates curiousness about the working environment

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.



  • Canberra, ACT, Australia Australian Communications and Media Authority Full time

    Canberra EL Min $103,442 Max $116,652As the Senior Quality Assurance Specialist, you will be forming an ongoing capability within the Digital and Technology Services (DTS) branch to provide senior stakeholders with services and assurance that all new digital product developments or major enhancements are fit for purpose.During execution of the test phase of...


  • Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-371293IndustryITSalaryper hour - Min: AUD 100 - Max: AUD 150 Ignite are looking to hear from experienced Cyber Security Assurance Specialist for one of our clients Location: ACT - Hybrid arrangement Duration: 12 months with 2x 12 months contract Citizenship requirements: Must be an Australian Citizen with NV1 clearance...


  • Canberra, ACT, Australia Unisys Full time

    Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving...


  • Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-371223IndustryAdmin & SecretarialSalaryNegotiableAbout the Organisation:As a federal government agency, this department manages Australia's international relations, promotes trade, offers consular support, and negotiates agreements. They shape Australia's foreign policy and safeguard national interests globally.- Location:...


  • Canberra, ACT, Australia ACT Government Full time

    Are you our quality assurance and procurement specialist?? If you have an eye for detail and a passion for procurement NoWaste wants to hear from youExpressions of interest are sought to fill a temporary vacancy available immediately to 16 June 2023.The Assistant Director, Quality Assurance and Procurement is responsible for ensuring the mandatory elements...

  • Assurance Manager

    1 week ago


    Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370795IndustryAdmin & SecretarialSalaryNegotiable This organisation is an independent statutory authority responsible for conducting federal elections and referendums in Australia and as an Assurance Manager you will be leading audit teams, ensuring accurate financial information, risk assessment, and compliance. Your focus...


  • Canberra, ACT, Australia Pinpoint Talent Full time

    Federal Government Opportunity Canberra ACTPinpoint Talents' partnering Federal Government client has an amazing short term opportunity for Quality Assurance Officers (APS4 & APS5) looking for their next career opportunity.Our client requires the services of experienced Quality Assurance Officers to undertake work associated with Quality Assurance. Officers...


  • Canberra, ACT, Australia Australian Government Department of Defence Full time

    The Role The Cyberworthiness Quality Assurance Officer role is to support the implementation of the Defence Cyberworthiness System within the Cyber Assessment and Authorisation Directorate within Cyber Command. You will be responsible for engaging and communicating with stakeholders to identify, respond and provide advice on issues to achieve work unit...


  • Canberra, ACT, Australia Patties Foods Pty Ltd Full time

    Full time permanent position (Night Shift) Iconic Australian Food Brands Pakenham, Victoria locationBased in Pakenham, this is a pivotal opportunity for a passionate & experienced Quality professional to join the Patties Foods Team. Full time permanent position (Night Shift) Iconic Australian Food Brands Pakenham, Victoria locationOur company values...


  • Canberra, ACT, Australia Infopeople Full time

    Software Testing Salesforce Platform Testing & Quality Assurance Methodologies Advanced knowledge of testing and quality assurance methodologies Skilled in writing test plans, designing test scripts and regression packs both manual and automated Proficient in SAFe agile methodology Excellent communication and presentation skills Good understanding &...


  • Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/JA0743Title: Cyber Security Assurance and Audit Specialist Federal GovtCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 12 Month + EXTSDescription:- Superb opportunity with a Federal Government Department:Long term project running until 2026:- Lucrative Contracting Hourly Rates $$A well-known, Federal Government...


  • Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationThe department also requires multiple APS5 equivalent Quality Assurance Assessors to assist in undertaking Quality Assurance reviews of assessments as part of the continuous assessment of payment integrity and provider performance measures.capabilities/experience and/or qualifications:Quality Assurance Assessor...


  • Canberra, ACT, Australia ACT Government Full time

    Details : Major Projects Canberra has an exciting new opportunity within the Chief Operating Office. The Quality Assurance Advisor supports the Director-General and works closely with the Executive team, the Project Management Office and other key stakeholders to implement assurance reviews aimed to ensure infrastructure projects meet strategic objectives...


  • Canberra, ACT, Australia SOS Recruitment Australia Full time

    Web Ref: 17713Contract until 30 June 2023 | Canberra Location | $ $55.05 Per Hour plus 10.5% Superannuation | Multiple positions availableOVERVIEWOur Federal Government client is currently seeking experienced Quality Assurance Assessors to join their team at the APS5 level. Within this role you will assist in undertaking Quality Assurance reviews of...


  • Canberra, ACT, Australia Human Capital Management Australia Full time

    We've been engaged by a client down in Canberr, ACT that are looking for a Quality Assurance Analyst / Tester to join them on an initial 12mth contract (with views to extend) - ideally you will be based in ACT and be available to start within the next 2wksSo, What are we looking for:Advanced knowledge of testing and quality assurance methodologies Skilled in...


  • Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...


  • Canberra, ACT, Australia Ampersand Full time

    End Date: 12 MonthsPay Rate: $100 - $140 / Hour + SuperLocation: Canberra / WFH (hybrid) Advanced knowledge of testing and quality assurance methodologies Skilled in writing test plans, designing test scripts and regression packs both manual and automated Proficient in SAFe agile methodology Excellent communication and presentation skills Good understanding...


  • Canberra, ACT, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370851IndustryITSalaryper hour - Min: AUD 90 - Max: AUD 120Location: Canberra.- Contract: 12-month contract with extension possibilities.- Eligibility: Australian citizenship required.- About the opportunity:The role of the _Test Assurance Manager_ entails managing and delivering testing services aligned with program...


  • Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:5 pm Tuesday 17 January 2023face2face reference:578795Location:Canberra, ACTHours:full-timeContract length:5 monthsEntry requirements:Active Baseline clearancePay range:$ $59.00 p/h ex superAbout the role:This role undertakes quality assurance reviews of assessments as part of the continuous assessment of payment integrity and provider...

  • Technical Assurance

    1 week ago


    Canberra, ACT, Australia Talent International Full time

    australia australian capital territory contract au$150 - au$180 per hour- NV1 Security Clearance minimum requirement:- Defence experience highly recommended:- 12 month contract + extension:Assist in the design and delivery of a new environment:- SFIA 5 LevelOur Federal Government client is currently undertaking an technology environment replacement project...