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Client Solutions Officer

3 months ago

Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

As the Client Solutions Officer, you will:

  • Receive and respond to partner agency communication linked to service issues, new business, change requests, billing and reporting enquiries, and service improvements to ensure a timely response and resolution.
  • Support the team to identify new and existing agency partnership business opportunities, assist with developing service requests, proposals, and customer journey maps.
  • Research and compile partner agency relationship management information to support decisionmaking.
  • Assist the team and service leads to manage partner agency portfolios, including preparing for and attending meetings to support the ongoing delivery of services by Smart Service.
  • Monitor, maintain, generate, and share information from management information systems to internal stakeholders and ensure Smart Service meets legislative, financial and audit requirements.
  • Work collaboratively to report on service performance, trends, risks and issues, and ongoing service delivery improvement opportunities.
  • Adhere to team processes and procedures to ensure consistent service delivery and partner agency support.
  • Be proactive in sharing business knowledge and information to develop self and others and support the consistent delivery of service solutions for partner agencies.
Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.