Customer Support Specialist

2 weeks ago

Greater Adelaide SA, Australia TeamViewer Full time

Company Description
Join TeamViewer, the leader in remote connectivity software.

We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines.

With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

  • Provide the first line of support to our existing Greater China based customers.
  • Understand client needs, and offer solutions to customers to solve their individual challenges and create efficiencies for their business
  • Asist customers over the phone while also managing workload via the ticketing system
  • Show/ demonstrate our software solutions to customers to assist solve individual challenges.
  • Work closely with all members of the customer support team to deliver a bestinclass experience for existing and potential customers
  • Work closely with other departments as required, such as sales and the second level support team

Qualifications

  • Business level fluency of English and Chinese (Mandrin & Cantonese)
  • Knowledge of operating systems and experience at least with two of the following, Windows, Mac OS X, Linux, iOS, Android
  • Qualifications in the field of IT or other relevant technical training is advantageous
  • Experience working in a fastpaced customer support role, ideally via phone and ticketing system
  • Selfmotivated, enthusiasm and willingness to learn
  • Working independently is just as important to you as team spirit
  • Strong communication skills and passion for helping people
  • Ability to pick up new software and processes quickly

Additional Information

  • Contract location is
    Adelaide, Australia:
  • Modern CBD office, public transport friendly
  • Hybrid working arrangement
  • Competitive compensation package including company bonus, stockbased options, and regular salary reviews
  • Opportunity to attend events including the Formula
  • Enjoy quarterly team events, shared staff lunches, as well as complimentary fruit, tea, and coffee
  • Endoftrip facilities available including secured bike storage, lockers, and fully equipped changerooms
  • Wellbeing offers and retail discounts available through our building host
  • Help us celebrate diversity; our APAC team come from 22 different nationalities


TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.

We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.

As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally.

We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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