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Technical Development Engineer
2 weeks ago
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At Britvic we're on a journey to become the most dynamic soft drinks company. As one of the UK's leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.
We offer consumers a range of family favourite and global premium brands such as Robinsons, Tango, J2O, R. White's & London Essence. We exist to help people enjoy life's everyday moments.
About the Role:
The role is part of the Technical Development team, a key enabler in unlocking value for Customer Operations and our Customers. The successful candidate will be undertaking activities and projects that will be aligned to the high level equipment, technical service and brand/commercial objectives for both short and long term goals. You will take accountability for supporting the Technical and Equipment Operations teams in delivering high quality equipment returns processing through the Service Centre, best in class training when required and ongoing support for driving the continuous improvement agenda on existing and new solutions.The role also involves working closely with partner suppliers to ensure any field related equipment issues are tracked and managed through to resolution.
Key Responsibilities:
1. Focus on continuous improvement opportunities - provide efficiency solutions
2. Support the delivery of training for new starters and Contact Centre teams aligned to high level training plan
3. Supporting team health and safety accountability and responsibilities for Customer Operations
4. Working with key stakeholders both internally & externally
5. Equipment and product testing on new/existing equipment
6. Sign off new equipment/remanufacture specifications with suppliers
7. Support the set up of customer pitches/events and equipment field trials/ongoing monitoring
8. Review performance of new and existing equipment in market through feedback forms
Knowledge, Skills & Experience Required:
1. Experience within a product development or engineering function preferred
2. Experience of an engineering function where balancing performance, cost and delivery are key
3. Experience in practical coaching/training groups
4. Experience of delivering new ways of working, innovation and continual improvements
5. Ability to review data and extract key issues/trends to formulate action plans
6. Demonstrable experience of successful project management, managing multiple projects of varying scale to budget and to deadline
7. A proven track record of the ability to manage and co-develop a wide range of solutions with suppliers
8. Ability to understand complex issues, simplify them and provide clear instructions/solutions
9. Worked in technical environments where Health & Safety legislation/considerations are a key component in decision making/planned solutions
Qualifications:
Preferred degree in engineering related discipline or relevant experience
We believe we are stronger together and that's why we're committed to providing equal opportunities to all applicants and employees. We know that by building a truly inclusive environment where everyone feels celebrated, safe and respected - diversity and wellbeing will naturally thrive
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