Print/POS Production Manager

2 weeks ago

Sydney, New South Wales, Australia Indicia Worldwide Full time

About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of 'creating new value'. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resources, provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today's environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech, and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance by engaging consumers with brand ideas better, faster, and more cost-effectively across every step of the journey that a brand takes to market.

Purpose of the role

The Production Manager (PM) manages the end-to-end production of low and medium-level spending and standard projects.

You will work within your team and other relevant departments on the delivery of the client production activities with the highest compliance and quality standards.

You will have accountability for the accuracy, quality, timeliness, and profitability of multiple campaigns and projects by managing the briefing, scheduling, and delivery process on behalf of the client.

You will help drive the effectiveness of our internal delivery processes and, by doing so maintain client profitability.

Key responsibilities:

  • Strategic Thinking
    +Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space
    +Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions.
  • Process Focus
    +Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns
    Communications
    +Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
    +Ensure to tailor your messages to your respective audience to get feedback and output you require.
  • Campaign Management
    +Be comfortable with managing low to medium complexity briefs
    +Be comfortable questioning a brief to ensure you can effectively deliver it.
    +Provide regular campaign updates and proactively communicate next steps to the SPM or TL in advance.
    +Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
    +Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements
    +Provide the adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working
  • Analytical Skills: Data Quality, Reporting and Insights
    +Understand the importance of data quality and its business impact – follow compliance processes to ensure data accuracy at all times.
    +Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI's
    +Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness
    Negotiations Management
    +Manage team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc...

Skills, knowledge, experience, and exposure

  • The Production Manager will likely have 2-3 years of print/POS production management experience. Relevant project management and supplier liaison experience will be also considered positively.
  • Industry background or education will be strongly positive.
  • Fluency both written and spoken in English is mandatory

The mindset to navigate the role

Managing production projects requires:

  • Clear and effective communication skills at all levels in the hierarchy
  • A solution-orientated and resolution mindset, where problems are just the starting point for finding solutions.
  • A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
  • A technology-oriented mindset, as you will have to use different technologies in your daily job
  • Attention to detail is critical in the Production Managers role
  • Good mediation skills, as you will act as one of the links between Indicia Worldwide and the suppliers

The softer skills that we believe will help you thrive in this role:

Production Managers work in a very fast, changing and ambiguous environment. For the PM to succeed, we expect:

  • A positive 'can-do' attitude at all times, setting an example for team members
  • A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner.
  • A curious mind, i.e. wanting to know all about internal operations and processes, aiming for continuous improvement.
  • Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
  • Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support.
  • A good communication skillset with both internal and external teams
  • Exceptional prioritisation skills
  • A strong ability to work under pressure and to comply with deadlines.

Role Requirements

  • The PM could be required to be present on client site if any, or Indicia Worldwide office in Sydney, a minimum of 2 days per week based on client requirements.
  • Travel to conferences or client events might be required on occasion.
  • Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the project-based nature of the role requires that some days you will have to work outside of these hours, and you will recover that time in other moments.

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