Medical and Practice Receptionist, Medical Imaging

1 week ago

Sydney, New South Wales, Australia Macquarie University Hospital Full time

PRIMARY DETAIL

  • Fulltime, Permanent position available for an experienced Health Administrator within Macquarie University Hospital, as part of MQ Health.
  • Base salary as per MQ Health Enterprise Agreement ranging $56,882 to $58,337 for Medical Receptionist and Administrative Assistants.
  • Be part of a Universityowned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.

THE ROLE


MQ Health is seeking a motivated individual to work in a dynamic, fast-paced environment as a Medical and Practice Receptionist in our Medical Imaging Practice.

The role will be responsible for the provision of high-quality administrative support services to Radiology clinicians in their clinic rooms.

You will work as part of a team to ensure a high-quality patient experience and work with clinicians enabling them to a run an efficient and professional practice.

The role requires a firm commitment to excellent customer service and patient-centred care.

Key accountabilities include:

  • Provide administrative support and liaise with patients in person and over the phone
  • Manage patient appointments with clinicians
  • Ensure patients are billed in an accurate and timely manner
  • Update and maintain confidentiality of patient records
  • About You
  • You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception and administration experience in a healthcare setting with experience using healthrelated software packages. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.
  • If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role
  • Key Accountabilities include (not limited to):
  • Greeting and assisting all persons arriving at the clinic
  • Providing customer service, making appointments and answering enquiries from patients and medical practitioners
  • Scheduling patient appointments in line with the requirements of each clinician
  • Ensuring accurate data entry of patient information into the patient management system
  • Organising patient surgical/hospital quotes
  • Assist clinicians in managing their inpatient hospital work
  • Preserving confidentiality and privacy of all patient information and records
  • Ensuring patients are billed and receive receipts in a timely manner
  • Processing Medicare and Private Health Fund billings
  • Monitoring and ordering supplies as required
  • Organising room repairs with MQ Health/MUH facilities teams in a prompt manner
  • Attending to general housekeeping duties in reception, kitchen, bathroom and waiting areas
  • Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics
  • Opening and closing the practice in accordance with procedures
  • Collection/sorting of incoming mail and coordination of outgoing mail
  • Reconciling end of day cash/EFTPOS and undertaking associated banking tasks
  • About Us


 At
  • MQ Health
- we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.
  • Set in the expansive grounds of Macquarie University, amid one of the fastest growing areas of Sydney and conveniently placed within walking distance to Macquarie University underground train station, this 183bed hospital combines stateoftheart facilities with world's best clinical practice.
  • We offer fabulous Employee Benefits including:
  • Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
  • Corporate private healthcare rates
  • Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate
  • To Apply
  • To be considered for this position, you will demonstrate in your resume and a 1page cover letter that you possess:
  • Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients
  • Demonstrated commitment to high level of customer service delivered in a professional manner at all times
  • Demonstrated reception and/or administration experience working i

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