Assistant Boutique Manager

2 weeks ago

Brisbane, Queensland, Australia Relier Group Full time
Provide an exceptional and memorable customer experience

  • Motivate and coach your team to success
  • Enjoying working in a collaborative and supportive team environment
We are now seeking an

Assistant Boutique Manager to join our Australian Designer client in their James Street store in Brisbane. Our client is a Young Australian Design company with a cult global following. This brand is the epitome of the cool and confident modern woman and has

taken the global fashion stage by storm.

Roster:
Sunday - Thursday roster. Must be available to work public holidays, weekends and key retail seasons where needed. 38-hour standard work week.

  • Provide an exceptional and memorable customer experience
  • Enjoying working in a collaborative and supportive team environment
  • Motivate and coach your team to success
  • Have experience in Finance and Budget Management
  • Effective rostering management skills
  • Experience in Stock management
  • Time management and delegation skills
  • Have strong organisational, critical thinking and communications skills
  • Have strong attention to detail and good judgement

Key Responsibilities:

Customer Experience

  • Continually develop new customer relationships while maintaining existing relationships
  • Maintain an exceptional standard of customer service in line with the company standards
  • Observe customer service skills on the floor and provide onthespot feedback to team members.
  • Coach and lead all team members on all aspects of delivering an exceptional customer service experience
  • Ensure the store floor is wellzoned when needed to create a seamless experience in store
  • Contact customers with the launch of a collection and each major delivery
  • Conduct styling workshops regularly to ensure teams are skilled to provide styling instore with the latest collections

Finance and Budgets

  • Maintain a store budget spreadsheet and continually identify opportunities to improve performance
  • Understand and assist with roster that meet both the sales versus salary budgets and the requirements of the business
  • Approve daily timesheets for staff on time for weekly payroll
  • Manage all store expenses including garment repairs, store and wardrobe drycleaning and stationery orders in line with company guidelines

Team Motivation and Team Success

  • Develop awareness of what drives each team member to assist in motivating each person
  • Understand daily/weekly/monthly budgets to ensure targets are assigned accurately
  • Utilize and develop appropriate selling tools for assistance in maintaining targets
  • Assist to implement an efficient routine for the team by prioritising daily/weekly/monthly tasks
  • Develop awareness of team members' strengths/weaknesses to assist in the delegation of tasks

Stock Management

  • Assist to manage stock room and store stock volumes
  • Complete stock takes as requested by Regional Manager
  • Ensure all new deliveries are processed efficiently
  • Understand the Visual merchandising guidelines to ensure store standards are kept up to standard and create positive sales
  • Ensure all stock exits and stock moves are done in a timely and accurate manner

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