Boutique Manager

1 week ago

Brisbane, Queensland, Australia Cosmax Prestige Brands Pty Full time

Management - Store (Retail & Consumer Products)

Montblanc has revolutionised the culture of writing with breakthrough innovations since 1906. Today, the Maison continues to push boundaries, evolving the expression of fine craftsmanship across each of its product categories. Reflecting its ongoing mission to create fine lifetime companions born from 3 pioneering founders of the Maison, writing instruments are crafted in Hamburg, leather goods in Florence and timepieces in Switzerland.

For over 30 years, Cosmax Prestige Brands has been one of Australia's leading independent importers and distributors of prestige fragrances, cosmetics, and luxurious goods. Along with our long term relationship with Montblanc, Cosmax has a strong brand portfolio of prestige cosmetics and fragrance brands and operates throughout Australia and New Zealand.

About the Role:

We are currently seeking a Boutique Manager to take full ownership of the day to day management of the Montblanc store in Edward Street, Brisbane. This is a permanent position with an average of 38 hours per week across all opening hours (Monday to Sunday).

This role is critical to the success and profitability of the store. While you will have support from both Cosmax and Montblanc, this role is very independent and we will value your previous experience in similar positions.

You will be responsible for all aspects of the day to day operations of the boutique including:

  • Staff: Recruiting, onboarding, training and development, and management.
  • Sales: Building relationships with your customers to ensure loyalty and repeat business, providing advice and guidance to your customers throughout the sales process, providing post-sale service and support, ensuring personal and store achievement of sales and revenue targets.
  • New business development: Seeking opportunities for building new customer relationships such as seeking out sponsorship arrangements and the like.
  • Stock: Ensuring adequate stock availability and managing stock levels to avoid wastage.
  • Operations: Management of store costs, designing and upholding operational and brand processes and guidelines, ensuring adequate staffing across all opening hours.
  • Providing reports to both Cosmax and Montblanc in relation to sales, stock, customer analysis and the like.

From time to time you will also attend events and functions to promote and support the brand.

About You:

You will have proven retail expertise in a management level position relevant to small stores and boutiques. As the ambassador of the brand, you have a passion for delivering excellence in customer service. You will have exceptional leadership skills and a drive to lead and mentor your team, enabling them to develop their skills and brand knowledge. You are passionate about continuing to promote and develop the business including seeking out new business opportunities.

In order to be considered for this role you will have:

  • At least 3 years retail sales experience along with experience managing small stores or the equivalent.
  • A track record of meeting/exceeding sales targets
  • A commercial mindset, with experience in business and team development, and sales growth
  • Exceptional interpersonal and communication skills (a second language is desirable, but not essential)
  • Flexibility across key trading hours including late night and weekends.
  • Proficiency in Microsoft Suite
  • Passion for luxury and providing customer satisfaction

Please apply in confidence with your current resume and cover letter.

Only applicants with the right to legally live and work in Australia are eligible to apply for this role.

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