Administrator - Service Operations

2 weeks ago

Port Stephens Council, Australia WesTrac Full time

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At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role

WesTrac is currently seeking an experienced Service Operations Administrator to join our Tomago branch at the Component Rebuild Centre (CRC). The successful applicant will provide high-quality administrative support for daily service operations.

This role offers excellent career growth opportunities and exposure to various areas, including customer service, accurate time sheets, work order activities, quality assurance, and general administrative duties. As part of the team, you'll work collaboratively with both internal and external stakeholders.

Key Responsibilities

  • General administrative functions, such as: Data entry, filing, scanning, records management, and the general maintenance of records management.
  • Carry out work order management activities including purchase requisition creation, unblocking where necessary,andmanaging A1 Outstanding Purchase Order Reports.
  • Liaise with internal and external stakeholders regarding purchasing of goods and services.
  • Identify and implement improvement initiatives, such as system and process improvements.

Skills & experience

  • Tertiary qualifications in business administration.
  • Demonstrated experience in an administrative or similar role.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with a focus on satisfaction and relationship building.
  • High attention to detail and accuracy.
  • Adaptability, with the ability to efficiently work in different environments and handle diverse tasks and people.
  • Proven ability to work under pressure and handle high work volumes, demonstrating strong organisational skills and the ability to prioritise work to meet competing deadlines.
  • A continuous improvement mindset, with a demonstrated ability to identify improvement initiatives and see them through to implementation.

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged, and Customer Focused Culture. As a WesTrac team member, you will receive:

  • Job security and serious potential for career advancement
  • Competitive remuneration
  • Fitness Passport for the whole family
  • Annual Remuneration and performance review
  • Discounted CAT Hand Tools
  • Generous relocation assistance for eligible candidates
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave.
  • Online Learning Library to support your continued development
  • Refer a friend program – work alongside your mates and receive up to $3000
  • Novated leasing options
  • Purchased Leave program
  • Opportunities for growth and development
  • Employee Wellness Program
  • Discounted private health insurance
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on and reference job number #2226.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

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