Product Support Specialist

7 days ago

Perth, Western Australia Sandvik Full time

Product Support Specialist page is loaded

Product Support Specialist Apply locations Australia, WA, Perth time type Full time posted on Posted Today job requisition id R0068364
  • Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.
  • Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.
  • Training, development, and career progression opportunities including study and education assistance.

About the role:

The Product Support Specialist will be first point of contact for internal and external customers to provide technical expertise and guidance and a high level of customer service within Sales Area APAC.

Delivering this technical support results in customer equipment acceptance, parts, and service sales, adding value to both our customers and Sandvik Rock Processing Australia. The focus of this role will be to provide expert advice and technical training on Sandvik's Crushing and Screening equipment.

Additionally, this role will be responsible for driving continuous improvement initiatives for products and processes based on customer feedback and/or operating conditions observed in the field.

This role requires travel both domestically and internationally within the APAC region.

What you'll bring:

  • Proven experience in solving complex technical issues.
  • Current Driver's Licence.
  • Demonstrated practical experience with installation and commissioning of mining equipment.
  • Understanding of mechanical and hydraulic principles to be able to provide technical support for maintenance issues and operational issues.
  • High level of knowledge of Sandvik Crushing and Screening products.
  • Excellent communication skills (verbal and written) with internal and external stakeholders.
  • Ability to travel domestically and internationally as required from time to time.
  • Ability to maintain a level of professionalism even in difficult situations.
  • Passionate attitude regarding building strong, effective, long-term relationships with customers
  • Confidence and skills necessary to deliver face to face classroom and work area-based training.
  • Demonstrated ability to be adaptable and flexible to changing work priorities and requirements.
  • Ability to be a self-starter and work autonomously.
  • A commitment to the safety of yourself and your team.
  • Respect for others and an all-inclusive mindset.

What we offer:

We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

  • Competitive remuneration package.
  • Employee benefits & wellness program, including salary sacrifice options and length of service recognition.
  • Training, development, and career progression opportunities.
  • Flexible working options and paid parental leave.
  • Employee referral program.

A place where we are all welcome:

We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect, dignity, and fairness, regardless of their differences, such as race, gender, nationality, religion, age, sexual orientation, or any other attribute.

We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.

We encourage people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, women, members of the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

We believe that our diversity of skills, life experiences, and perspectives enriches our team's approach to work and enhances our ability to succeed together. So, if you are looking for a workplace that appreciates and celebrates your unique qualities, Sandvik Rock Processing Solutions is the perfect place for you.

Who can apply:

This role is open to Australian and New Zealand citizens, Australian permanent residents, and candidates who hold or can obtain a valid working visa for the specified term.

As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

If you have any concerns, please know that we are here to support you throughout the application process. We wish you the best of luck with your application.

About Sandvik Rock Processing Solutions:

We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

We apply our profound industry expertise in crushing, screening, feeding, loading and wear protection, to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge, full range of digital tools, high-quality OEM spare parts, consumables, and life-cycle services.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

For more information, please visit

Applications will be open until 30th June 2024 or may close sooner if a suitable candidate is identified.

When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering.

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries.

Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions

In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in about 170 countries within continuing operations.

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