Head of Customer Technical Support

2 weeks ago

Perth, Western Australia Norsk Hydro Full time

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues – and we hope you'll join us in solving the next century's.

Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods and high-purity aluminum with a global production network of more than 5,000 employees.

With primary metal production facilities in Europe, Canada, Australia, Brazil and Qatar, and recycling facilities throughout Europe and in the U.S., two-thirds of our primary aluminum production is based on renewable energy.

Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Aluminium Metal Commercial is responsible for the global sale of Hydro's casthouse products from both fully owned and partly owned facilities.

In the transition towards greener economy, Hydro takes leadership by providing low carbon aluminium products to the market.

The Sheet Ingot (SI) & Foundry Alloys (FA) Product Area in Commercial is an important contributor to Aluminum Metal's commercial success, as well as our sustainability efforts in the European markets.

To meet our ambitions in further developing our portfolio in support of Aluminium Metal's strategies, we are now hiring a key resource, Head of Customer Technical Support Sheet Ingot and Foundry Alloys.

You will join a highly competent and solution-oriented team, triggered by creating success through our customers, in close collaboration with our sheet ingot and foundry alloy casthouses in Høyanger, Årdal and Sunndal.

You will manage a dedicated team, and work as an integral part of the SIFA organization and management team.

What we offerA key role taking lead of our customer support and ensure market focused product development and R&D portfolioBe part of a highly professional commercial organization with a broad spectra of expertise related to technology, sales, logistics, trading and sourcing.

To shape SI and FA`s exciting greener transition and to further develop our low carbon Aluminium brand REDUXAMain responsibilities


Ensuring world class technical service and support towards customersOwn the R&D agenda for Sheet Ingot and Foundry Alloys and ensure customer and market orientation in R&D portfolioWork strategically to develop and support our product and low carbon aluminium offering in partnerships, with key customers and the sales organizationIn cooperation with PM Quality management ensure that Sales and Marketing related activities are according to Quality management system (ISO 9001, IATF etc).Efficient claims and complaints handling, processing and categorizationTake a key role in the development and implementation of product strategies for the product areaContribute to continuous improvement efforts across our processes and activitiesDevelop the organization, its people and teams and drive systematic technical knowledge managementContribute to the development of our casthouses based on market developments and customer requirementsIdentify and follow up customer survey actionsQualificationsUniversity degree within Material Science or similarExperience within casthouse products (production, sales etc) and/or from R&DExcellent interpersonal - and communication skillsFluent in English - oral and written, other languages are considered beneficialExperience and training in improvement work (Lean management), Quality Management and product & process audits according to VDAWho are you?We believe you are an experienced professional with extensive experience from the aluminium industry.

You are a team player with a can-do-attitude, proven technology management skills and experience from working with customers. You have in depth knowledge about our products and a curiosity regarding our sustainability journey.
Additional information


The position reports to Head of Sheet Ingot and Foundry Alloys Product Area, and is located in Oslo, Norway or Bonn / Germany.

All Norwegian Hydro primary production sites can also be considered.
This role requires frequent travel to customers and Hydro plants.
Submit your resume and a brief cover letter outlining your relevant experience and achievements. Please enclose relevant transcripts with your application. Only applications received through our online system will be considered, not via email.

Apply before:

June 16, 2024If you have any questions, please contact:Hiring manager: Thomas Ludwig, Recruiter: Siri Randen, A job where you make a difference.

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage.

Your diverse perspective makes us stronger.

Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential.

With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration.

At Hydro, you have the chance to make a difference in the industries that matter.
Click here

to explore our world and the heart of our operations

Posted on:

Jun 3, 2024Location:
Oslo, NO, 0283

Bonn, DE, 53117

Department:

Customer Technical SupportBusiness Area:
Hydro Aluminium Metal(ALME)

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