Customer Service Officer Transport/logistics Company

2 weeks ago


Sydney, New South Wales, Australia KPR Solutions Full time
Work for a reputable Logistics Company

  • Fulltime
  • Permanent Position
  • Depot/Office located Western Sydney
Customer Service Officer needed for a leading Transport/logistics company based in Western Sydney.

Responsibilities include:

  • Answer incoming phone calls
  • Freight Investigations
  • Ensure all visitors/Contractors are inducted
  • Ensure all instances of service failure or loss or damage to customer goods are thoroughly investigated and documented
  • Review daily plan to ensure KPI's are met.
  • Liaise with other work areas to seek & provide information relating to daily operations
  • Resolve and document the complaints as per defined processes and Standards

Requirements:

  • Previous customer service experience, ideally in logistics.
  • Excellent communication skills.
  • Detailoriented with strong problem solving abilities.
  • Ability to thrive in a fastpaced environment.
  • Able to meet set daily KPI's
  • Collaborative mindset with the ability to work effectively with internal teams
  • Proficient in using computer systems and software relevant to customer service and logistics.
  • High attention to detail
  • Understand the requirements of HACCP
**To be considered for this role, please click "APPLY" with your resume attached.

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