It Operations Manager

2 weeks ago

North Sydney Council, Australia NetStrategy Full time
We are currently looking for IT Operations Managers to be based at leading Sydney Independent schools close to transport.
Locations for roles include the Upper North Shore, the Hills District, and the Inner West.

Reporting to the Head of Service Delivery, the IT Operations Manager will be responsible for managing the onsite ICT technical team including Systems and Infrastructure support, and Service Desk, maintaining a strong service delivery culture, and acting as a communication conduit between the school and Net Strategy.


Role Objectives:
Create and maintain a customer service culture at the school that understands, values, and demonstrates the importance of technology in learning at the same time as being an enabler of organisational efficiency and effectiveness
Ensure Net Strategy builds a long‐term sustainable relationship with the client through effective and efficient service delivery
Oversee and Support the onsite ICT team to provide effective, efficient, and consistent service delivery
Continuously improve the school's Service Delivery framework and processes
Ensure the technical services team are skilled in the use of all Net Strategy Service Delivery Processes
Develop and maintain a strong and harmonious technical services team culture

Why Net Strategy?

A core tenant of Net Strategy's long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be.

Net Strategy differs from other providers in the following way:

Education Focused:
Net Strategy is the only wholly education focused provider in the Australian market.

Beyond IT support:

As well as offering IT support services, Net Strategy provides specialised consulting and cybersecurity capability to our education clients.


Location:
Our support and operations teams are comprised of specialist staff located within Australia.

Flexibility:
Net Strategy understand the efficiencies gained by schools utilising our specialised staff, tools and services.

While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.


Track Record:

Net Strategy has over 35 years' experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.


Collaborative Approach:

Net Strategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.

See what our staff have to say about working at

Net Strategy:
Net Strategy Employee Video
Our Values

Be Accountable
Be Exceptional
Be Humble
Be Innovative
Be United.


More than just a role, Net Strategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.

Hear from some of our happy clients about how how we have made a difference to the lives of students in schools:

Mid Coast Christian College
Presbyterian Ladies' College, Sydney

The successful applicant will demonstrate the following skills:
Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve these outcomes.
Proven experience with practical service delivery management including Service Management tools
Capability in a range of technical systems, for example network infrastructure, storage and compute, SOE, virtualisation, cybersecurity, cloud.
An ability to establish rapport, maintain, and build relationships with team members, clients including management level
Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
An ability to develop meaningful reporting, and detailed analysis
Experience with Connect Wise or in Independent Schools would be an advantage.

To join the Net Strategy team you need the following characteristics:

Ability to adjust priorities and tasks based on customer needs and management direction.
Manage time effectively, meet deadlines and achieve established goals and objectives
Maintain knowledge of technologies and seeks out personal training to develop skills.

Only shortlisted applicants will be notified for further assessment of their application.

Note:
Net Strategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights.
Unsolicited AGENCY calls will not be considered at this point and may affect future agency relationships.
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