Program Manager

1 week ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

Hello, Hej, 你好, Salut

12 month contract, with the possibility to extend.

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

We are on the lookout for an experienced Program Manager to join our PM&E (Project Management and Engineering) Leisure area. Oversee the execution of multiple, concurrent projects and reporting, and support customer and change planning as needed, for both local and global projects and programs delivering these new capabilities.

If you enjoy overseeing the end-to-end delivery of projects within the regions, ensuring they are completed within defined scope, timelines, and budget parameters, please apply

Day to day:

Stakeholder Management:

  • Collaborate with internal and external stakeholders to define program and project requirements, objectives, and success criteria
  • Establish and maintain strong relationships with key stakeholders, ensuring effective communication and alignment throughout the program lifecycle

Program Management:

  • Develop and maintain comprehensive program plans, including timelines, budgets, and resource allocations
  • Line management of regional project managers and other project team resources, as needed
  • Collaborate proactively with product, technology and wider business teams to identify and mitigate risks, escalating issues as necessary
  • Regularly monitor and report project progress to senior management and stakeholders

Reporting:

  • Regularly monitor and report program progress to senior management and stakeholders
  • Maintain open and honest communications through transparency of information sharing and reporting throughout the program

Risk Management:

  • Identify and assess potential risks and issues that may impact program delivery
  • Develop and implement risk mitigation strategies to ensure successful program outcomes

Leadership and PMO development :

  • Provide visionary leadership, mentorship, and professional development opportunities for the project teams
  • Establish clear performance metrics and goals, conducting regular reviews and providing constructive feedback
  • Contribute to the growing global PMO function & best practices, including deploying and adhering to new standards & ways of working

You'll be perfect for the role if you have:

  • Prior experience in a matrixed global role is mandatory
  • 7+ years in transformational change, managing programs and/ or projects contributing to strategic goals
  • Demonstrable, hands-on experience of: Successful delivery of $500k -$5M+ projects and programs of work
  • Project and Program delivery methodologies and best practices
  • Effective communication and interpersonal abilities, including strong negotiation and conflict resolution skills
  • Experience with Customer and Loyalty Programs would be an advantage
  • Project Management Professional (PMP), Managing Successful Programs, SaFE and P30 or equivalent certification is sought

Travelling: Ad-hoc travel may be required to facilitate collaboration and drive outcomes

What you'll enjoy

  • Tick destinations off your bucket list with our discounts on travel and accommodation.
  • Access to in-house financial and health services, and internal 24/7 gym.
  • Receive ongoing training and professional development through the Flight Centre Landing.
  • Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
  • Global career opportunities in a network of brands and businesses at your fingertips.
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.​ We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism.

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