Head of Digital Channels and Customer Experience

1 week ago

Docklands, Victoria, Australia MLC Life Insurance Full time
Are you committed to bringing your best to life every day?

At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.

We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.


We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.


We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.

We're a values-driven business that strives for high performance and growth as we look towards the future.

The Role


Reporting in to the Chief Group Insurance Officer, the Head of Digital Channels & Customer Experience role is a critical role within the Group Insurance leadership team.


You will be accountable for digitally enabling the Group Life Insurance customer journey through the use of innovative and customer centric digital capabilities.

This includes the formulation of a market leading digital strategy, proposition, and delivery roadmap to transform the Group Insurance market for distribution partners and customers.


Your strategy will lead and contribute to the definition and solution of fund specific strategies that help partnerships team win and retain new Group business, delivering key commercial objectives for MLC Life Insurance.


About you


A highly experienced business leader with 10+ years of leadership experience in the digital transformation space, you possess a proven track record of delivering impactful customer-focused and tangible financial outcomes.


Your deep knowledge of the digital eco-system, coupled with your extensive knowledge of the entire customer journey will enable you to translate our customers' needs and execute on transformational go-to market strategies within a B2B and/or B2B2C model.


You possess the ability to build and maintain strong relationships as you lead various cross functional teams to deliver on mid to large sized initiatives across the enterprise as part of a project group or a bigger program of work.


Most importantly, as a people leader, you possess genuine passion for coaching, developing and managing a high-performing team where a strong culture is integral to the success of your team.


Bringing our best to life - why join us?

  • We do work that makes a genuine difference to our customers, partners and community.
  • We have a supportive, inclusive and flexible team culture, including hybrid working.
  • We support your growth and development, and careers across our business units and teams that are as unique as our people.
  • We reward and celebrate our successes, through our incentive and recognition programs.
  • We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

Primary Location:

AU-VIC-Docklands

Work Locations:

Level 14, 727 Collins St Level Collins St Docklands 3008

Job:

Information Technology

Organization:

MLC Limited

Schedule:

Permanent

Employee Status:

Group Level 5

Full-time

:

Job Posting:
27-Mar-2024, 12:
21:
25 AM

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