Account Manager-apac
3 weeks ago
Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our 350+ team currently across 9 locations and 6 time zones.The Role
In this role, you will be communicating with prospective new clients later in the evening, fast tracking pro-active communication with clients as they apply.
Your primary goals will be assisting clients as they onboard, ensuring they clearly understand KYC requirements, the benefits of trading with Pepperstone and are confident to place their first trade.
As our Account Manager, your key responsibilities include, but may not be limited to:
- Maintaining client interest in trading markets through regular dissemination of market analysis and trade opportunities
- Conducting KYC as an essential part of onboarding new clients
- Problem solving client queries in an efficient manner through your knowledge of our products and platform
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Providing feedback from clients, ensuring customer satisfaction and providing professional customer support
About you
- Experience in a similar role within the Forex and CFD industry, or finance industry
- Exceptional relationship building and customer service skills
- Strong written and verbal communication skills in Cantonese and English
- Excellent understanding of financial markets and various trading strategies
- Experience with MetaTrader 4/5 and cTrader software will be highly regarded
- Ability to manage the sales pipeline and meet multiple deadlines including sales targets
Why you will enjoy working with us:
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
More About Pepperstone
We understand it's important to do due diligence on a prospective employer, see what our team are saying on Glassdoor.
"We are a 2023 Circle Back Initiative Employer - we respond to every applicant".
Note to external agencies:
While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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