![David Jones](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
1 week ago
Job no: 534895
Work type:
Part-Time
Location:
Brisbane - CBD & Inner
Categories:
Customer Service
- Located in our Indooroopilly store
- Multiple Part-Time opportunities
- Roughly 27 hours per week
- Rotating roster with every second weekend off
About the role
As a Customer Service Assistant, you will provide a seamless experience for all customers that come through to the concierge desk.
Being in the heart the of our store and having the opportunity to work across functions such as Click & Collect, Gift Wrap, Lay-By and Gift & Bridal Registry where no two days will look the same.
With our customers at the forefront of your mind, this is an outstanding entry-level Customer Service role for those wanting to grow their career with one of Australia's leading luxury retailers.
Reporting directly to our Concierge Manager, you will contribute to the team's success through provide five-star service and deliver an in-store customer experience like no other.
Responsibilities
- Adhere to the 5star service for every customer interaction
Answers customer enquires
- Responsible for addressing customer questions and concerns and providing with relevant information
- Process telephone orders in a courteous, accurate and timely manner, ensuring a high level of communication with other stores where necessary
- Ensure Gift and Bridal queries are attended to ensuring client satisfaction & clearly communicate the specific needs to the correct staff
- Recognise and maximise the opportunities for making additional sales
Join us if you
- Are dedicated to providing a customer experience Like No Other.
- Thrive in an environment where no two days are the same.
- Have an exceptional service mindset and adaptable communication skills.
- Show initiative with the ability to adapt to an everchanging environment.
- Are passionate about joining the David Jones family and representing our brand.
Why work for us
- A competitive remuneration package and incentive scheme.
- Generous employee discounts across David Jones
- A supportive, flexible and engaging environment that will support personal/professional development.
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions
- Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.
About us
Since 1838, David Jones' limitless quest for innovation and progress established us as Australia's original influencer in fashion & lifestyle.
Today, our vision and purpose to continue this legacy is to be the destination that inspires, with experiences and services Like No Other.
Our current parent company, Woolworths Holdings Limited (JSE:
WHL) have entered into a binding agreement for Anchorage Capital Partners to acquire David Jones, bringing our business back into Australian ownership and securing the next chapter of our growth journey.
Anchorage is one of Australia's leading and most highly experienced private equity firms, who will leverage their deep industry expertise, hands-on approach with management, and continued investment to drive key initiatives to grow the David Jones business and deliver sustainable future performance.
Advertised: 17 Mar 2023 E. Australia Standard Time
Applications close: 31 Mar 2023 E. Australia Standard Time
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