Customer Experience Agent

1 week ago

Keysborough, Victoria, Australia Veolia Environmental Services Full time

The Opportunity:

Veolia ANZ is seeking a Customer Experience Consultant to join our team based in Keysborough.

As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers.

If you are someone with a strong background in sales, excellent communication skills, and a proven track record in driving results, we want to hear from you

What's on offer:

- **Fantastic on the job training and upskilling**:

  • Competitive salary, bonus and benefits:

  • Multi award winning global organisation:
-
Supportive, collaborative team

What you'll be responsible for:

  • Maintain excellent relationships with internal and external customers and stakeholders
  • Confirming and managing customer bookings
  • Manage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaints

What you'll need to be successful:

  • Experience within a call centre environment desired but not essential
  • A positive, can do attitude with a strong focus on customer service
  • Ability to work in a fastpaced, highpressure work environment with rapidly changing priorities

A Veolia Career:

All of our employees are entitled to:

  • Employee share plan
  • Annual salary review with bonus
  • Support to pursue educational and development opportunities
  • Access to endless career options and pathways, Veolia promotes from within
  • Employee Assistance Program (EAP)
  • Bupa health insurance discount
  • Corporate Discounts
  • Fitness Passport
  • Volunteer Opportunities
  • Salary sacrificing (i.e. super, novated leases)
We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you'll have the opportunity to build your career, and a more sustainable world.

Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.

Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation.

If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.

Keysborough 3173

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