Customer Success Consultant

2 weeks ago

Sydney, New South Wales, Australia Qualtrics Full time

At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities— they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Internal Job Name: XM Success Consultant

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent

How You'll Find Success

  • Learn and leverage a market-leading product and understand the complexities of our solution
  • Flexible and adaptable - You enjoy working in a fast pace, high growth environment
  • Highly communicative and influence effectively, creating trust at the team level

How You'll Grow

  • Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. You'll be enabled to demo and shape foundational components of an XM program to best assist your customers
  • Develop and implement standard XM methodologies across a variety of use cases and industry verticals
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers

Things You'll Do

  • Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership
  • Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution.
  • Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
  • Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
  • Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
  • Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
  • Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
  • Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
  • Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities

What We're Looking For On Your Resume

  • Bachelor's Degree with 2-4 years experience in a management consulting, customer experience, customer success or account management roles.
  • Track record of success in building customer relationships at multiple levels of a clients' organization
  • Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs
  • Technical understanding of data integrations
  • Experience with data analytics & visualizations
  • Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
  • Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.

What You Should Know About This Team

  • We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
  • We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
  • A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders

Our Team's Favourite Perks and Benefits

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program
  • Wellness Reimbursement Program
  • We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft's customer success strategy and are a key member of the sales team.Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer's buyer journey and lead the customer to a sales transaction made by the partner and follow the customer lifecycle;...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Traveller Full time

    Job no: 517544Brand: Corporate TravellerWork type: Full timeLocation: New South Wales, Queensland, South Australia, Victoria, Western AustraliaCategories: Corporate & Group TravelAbout Corporate TravellerCorporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia XREF Full time

    Company DescriptionXref is a global, best in class, HR and recruitment technology company that empowers organisations with people-focused feedback to make great decisions. Recruit, retain and remember your people with Xref's automated reference, pulse and exit surveys.We are a global, ASX-listed company with users in 195 countries. When you work with Xref,...

  • Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Ataccama Full time

    Your challenge: Act as a trusted advisor to a portfolio of customers in APAC and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features...

  • Senior Customer Success Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Qualtrics Full time

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...

  • Senior Customer Success Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Qualtrics Full time

    At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Just Right People Full time

    Interested in how people think? Fulltime, permanent role Based on Sydney's Northern BeachesYour New CompanyFrom their new and vibrant office in Mona Vale, our client offers solutions to promote self-awareness in terms of how one thinks and on how to communicate more effectively as an individual and in teams. In doing so, they work with their time-tested...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia PaidRight Full time

    PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for a Customer Success Manager to join our...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success.We are looking for a CSM (Customer Success manager)/Program Director for one of our clients in Sydney,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia IBM Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Matific Full time

    THE COMPANYMatific is a rapidly expanding SaaS business, offering world-leading maths software for primary school-age students. Headquartered in Australia, we are rapidly expanding and have customers in 120+ countries globally. We're the fastest-growing and best-funded ed tech business in Australia, and scaling our team to bring the benefits of Matific to...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Innovior Full time

    Innovior is a leading boutique Digital Transformation consultancy.We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, Service Now, Anaplan, Data, Cloud and Managed Services.This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Northbridge Recruitment Full time

    What We're Looking For: We're seeking an experienced Pre-Sales Solution Consultant to join our amazing client.. As a Solution Consultant, you'll play a pivotal role in shaping the future success of the company. You'll work closely with prospects, helping them understand the value of our solutions, and provide pre-sales and post-sales support to their global...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia BigCommerce Full time

    BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Morningstar, Inc. Full time

    Customer Success Manager Join a diverse community of great people who support their peers and their communities. We give our employees opportunities to grow from early career to experienced hiresand you can build a career that matters at Morningstar. We support personal and professional development through a variety of programs, including an annual Education...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Come shape the future of education with us:We are Compass - a smart school management system in one connected platform. We believe that the time spent in class should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch, and while chowing down on their cafeteria sandwiches, they bonded over their unapologetically nerdy love...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Morningstar Full time

    Join a diverse community of great people who support their peers and their communities. We give our employees opportunities to grow from early career to experienced hires—and you can build a career that matters at Morningstar. We support personal and professional development through a variety of programs, including an annual Education Stipend that you...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Morningstar, Inc. Full time

    Join a diverse community of great people who support their peers and their communities.We give our employees opportunities to grow from early career to experienced hires—and you can build a career that matters at Morningstar.We support personal and professional development through a variety of programs, including an annual Education Stipend that you choose...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Salt Recruitment Full time

    This global computer software giant reputation precedes them. They are leaders in their field in their digital product offering and are now looking for an exceptional Customer Success Manager to join their existing high-performing sales team in Sydney on an 8 -month contract.What will you be doing?This is not a traditional CSM role where you will be working...