Customer Success Consultant

2 weeks ago

Sydney, New South Wales, Australia Compass Education Full time

Come shape the future of education with us:
We are Compass - a smart school management system in one connected platform. We believe that the time spent in class should be for learning and teaching.


Our two co-founders John and Lucas met over a team lunch, and while chowing down on their cafeteria sandwiches, they bonded over their unapologetically nerdy love for education technology.

After months of whiteboarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009, in Lucas' parents' garage.

Fast forward a decade - it's no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in over 2,000 schools across Australia and abroad. We're joined by just over 200 members of the Compass team, delivering smart school management solutions around the world.

Requirements:

Responsibilities and Duties:

  • Manage overall workflow for implementation, training, and account management of assigned signature schools.
  • Implementation of new modules with customers.
  • Complete onsite/remote training sessions & account management visits
  • Ensure the highest level of service for your portfolio of clients.
  • Ensure all schools in your portfolio are active promoters of the platform.
  • Build relationships with school leadership to ensure product rollout success.
  • Provide clear notes and feedback and escalate customer concerns appropriately.
  • Escalate concerns appropriately to ensure maximum customer satisfaction.

About you:

  • A demonstrated serviceoriented approach, and are motivated, enthusiastic and take initiative with their work
  • The ability to thrive under pressure
  • Exceptional command of the English language, written and verbal
  • Strong attention to detail and the ability to see tasks through to completion
  • Comprehensive knowledge across our product suite.
  • Confidence presenting to small groups of clients

Benefits

What's in it for you?:

  • Meaningful work in a rewarding industry that allows you to contribute to a mission you believe in
  • Flexible working culture hybrid working environment
  • Professional development opportunities and funding
  • Parental Leave Program for both primary and secondary carers
  • 24/7 access to our Employment Assistance Program (EAP) through the means of facetoface, live chat, or phone support
  • Team monthly social events and weekly free lunches

It's a really exciting time to join Compass. We are growing quickly and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you will require:

  • A valid Employee Working With Children Check
  • Verification of unrestricted work rights in Australia, e.g. citizenship, passport, or birth certificate

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