Sales Engineer

2 weeks ago

Brisbane, Queensland, Australia ForgeRock Full time

The Role:

As a Sales Engineer at Ping Identity, you'll merge your enthusiasm for identity management with a commitment to customer success. In collaboration with our dynamic sales team, you will engage in customer meetings, demonstrations, and proof of concepts, showcasing the business and technical benefits of our solutions. Your role is pivotal in enabling personal, team, and customer achievements through insightful and innovative solutions that meet technical and business needs.

This role offers the chance to showcase your technical and consultative skills, engaging with stakeholdersof various roles and levels to understand and meet their technical requirements with cutting-edgesolutions. Your expertise in Identity and Access Management (IAM) technologies will be key in deliveringimpactful solutions that align with customer business goals.

Responsibilities:

  • Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proofs of concept, and RFx responses
  • Be the go-to technical expert on solutions for customers, partners, and internal teams
  • Establish enduring relationships with customers and become their trusted advisor
  • Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of: Qualification, Discovery, and Technical Proof Phase
  • Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
  • Meeting, both virtually and in-person to deliver presentations, whiteboarding sessions, and demonstrations of Ping solutions and their value to customers, partners, and industry events
  • Provide insightful feedback on product enhancements and customer needs to product owners.
  • Develop subject matter expert level knowledge of at least one of Ping Identity's solutions and
  • Able to travel up to 30% of the time (typically less)

Skills & Qualifications:

  • Significant experience with enterprise-level software systems in a customer-facing role, such as pre-sales or consulting
  • A demonstrable interest in computer security or cybersecurity, applied or theoretical. You may have taken electives relating to it or completed your own projects or self-driven learning.
  • Knowledge of open standards and protocols relating to identity and security would be beneficial. You may have encountered OAuth or OpenID Connect, for example, or had experience implementing social login or Single Sign-On. Perhaps you have implemented user authentication for a project? We would like to hear about it.
  • Familiarity with using REST APIs and working with JSON data to integrate with web services is essential. Experience with modern programming/scripting languages is an advantage.
  • Knowledge of key foundational infrastructure and networking technologies such as virtual machines, TCP/IP, DNS, HTTP/S, load balancers, proxies, etc.
  • Experience with one or more typical cloud service providers such as AWS, GCP, Azure, and deployment technologies such as Kubernetes and Terraform would be beneficial.
  • Engaging interpersonal and customer service skills: verbal, written, and listening/understanding, alongside good objection handling and solution discovery skills.
  • Ability to relate proposed solution technical capabilities back to customer needs in a narrative style
  • Ability to work with a high level of self-direction and/or collaboratively with team and customers
  • A passion for learning; the ability to learn in a self-directed way and to seek out help and guidance when it is required.

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