Internal Dispute Resolution Officer

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
**Internal Dispute Resolution Officer

  • CTP claims**An exciting opportunity is available for a permanent fulltime Internal Review Officer to join the independent Internal Review Team in our Allianz Sydney office.


The Motor Accident Injuries Act 2017 introduced specific provisions intended to achieve quick, cost effective, and independent resolution of disputes for customers who do not agree with claims decisions.

Customers are required to request an internal review of claims decisions prior to referring the matter to the Personal Injury Commission.

This is an exciting opportunity to take on a dynamic role.

Reporting to the Internal Review Manager, we are looking for highly motivated persons with legal/ technical skills and a focus on providing high level customer service.


You'll be responsible for:

  • Conducting independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings.
  • Telephone communication with the Customer during the internal review process.
  • Interaction with lawyers and other stake holders during the internal review process.
  • Ensuring adherence to legislative requirements and compliance with legislative timeframes.
  • Assisting with the development and management of relationships with external stakeholders.

Important to your success:

  • Analytical skills
  • Strong legal/technical skills within NSW CTP
  • High level attention to detail
  • Demonstrated high level customer service skills.
  • Demonstrated ability to communicate technical legal findings in 'plain English' to customers.
  • Prior experience with submission writing.

Desirable:

  • Legal Degree or Tertiary qualification
  • Experience with CTP claims

What's on offer?

  • Futureproof your career by developing skills to unlock career opportunities you didn't think possible. This role maybe the next step towards a higher leadership position.
  • When you grow, we grow that's why noone will get in your way of how far, wide, or high you want to push your career.
  • A fun, positive & supportive team environment; we work together to achieve great results.
  • An excellent opportunity to develop professionally and be mentored.

About us
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need.

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.

Job Level:

Professional

Location:

  • Sydney, NSW, AU, 2000
    Available until:10/04/2023

Area of Expertise:

Legal & Compliance

Unit:

Allianz Australia

Employing Entity:

ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

22625

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