Partner Services Consultant

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

We have a number of great opportunities for experienced insurance professionals to join our team as a Partner Services Consultant on a 12-month, fixed term, full-time basis.

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It's a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

About the opportunity:


Based in either Melbourne or Adelaide, the objective of this role is to deliver a superior level of service to our Corporate partners, customers and stakeholders to achieve outstanding business outcomes.

You will be communicating with our corporate customers what changes on their cover will mean while also managing data entry, billing and payroll deductions.

We work with a collaborative mindset to deliver great outcomes for our customers, partners, people and business performance with the aim the aim of excellence in service delivery for ICP partners and customers

Key responsibilities include:

  • Listen to partners, customers and stakeholders and take the time to understand their needs; then provide timely, professional service and expert advice, while developing and maintaining positive relationships to resolve complex issues and service requests at first point of contact
  • Provide services, solutions and manage escalations to partners across the spectrum of services offered by ICP, including:
  • End to end management of a partner payments, including company paid and payroll deductions
  • End to end management of growth activity, including CEB activity and resourcing
  • Ensure all ICP customers are financial and managed in the appropriate timeframes, with the aim of reducing temporary write offs and discontinuance
  • Process administrative transactions accurately with a high level of quality, ensuring system entries and data meet standards for clarity, accuracy, conciseness and comprehensiveness, including corporate and student enrolments, membership changes and cancellations, marketing activity
  • Adhere to best practice processes, procedures and policies, and provide feedback to continually improve these
  • Continually improve partner experiences by participating in coaching sessions and implementing feedback

You will be/have:

  • Strong customer service skills
  • Experience in a business to business service environment
  • High attention to detail
  • Ability to work in a high volume, and high change environment

Benefits:

We care about you and in turn offer some outstanding benefits which include:

  • Discounts on our health insurance products, travel, car and home products, as well as discounts on Bupa services such as Dental and Optical
  • An additional annual leave day for you to focus on your wellbeing
  • An additional volunteer day each year for you to give back to your community

About Bupa:

Bupa is a value-driven organisation and strive to be the most customer centric healthcare business in the world. This is made possible by our people and we value each and every one of them. We've evolved from being simply a health insurer to a health and care company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the energy and the talent, come and join us. If you've got the belief, the drive and the talent, come and join us.

Bupa is an equal opportunity employer.

We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

We encourage people from all backgrounds to apply.

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