Customer Experience Specialist

2 weeks ago

Bibra Lake, Australia Autoleague Full time
Fantastic career opportunity with a leading automotive group

  • No need to be a car expert, we have to the tools to train you
  • Vibrant team environment & supportive management

Join the CarPlace Revolution

Are you ready to be part of something groundbreaking?
We're not your average car buying experience - we're here to revolutionise the industry and redefine the customer experience.

CarPlace is a digital car retailer on a mission to transform the way people buy cars, and we need energetic and dynamic individuals to join our team.


Why join CarPlace?
Gone are the days of distrust and worry associated with used cars. We're racing towards a future where buying a car is seamless and built on trust.

At CarPlace, you're not just a customer; you're the heart of our purpose - to make car buying simple, enjoyable, and stress-free.

How? By prioritising you, our future employees & our customers, and exceeding yours and their expectations with empathy and transparency.

But most importantly, we're all about spreading joy - infecting everyone we connect with.

Why join our team?

  • An exciting, fastpaced, and rewarding career move, where you'll be part of a team that's passionate about providing exceptional customer service.
  • Extensive Inhouse training and development to help you reach your full potential.
  • Unlock opportunities to climb the ladder and shape your future with us.
  • An amazing company culture with a dynamic management team. A fantastic career opportunity with a group that is disrupting the way customers buy cars to create a simple and anxiety free experience
-
About the Role:As a Customer Experience Specialist, you will be a key part of the customer journey - responsible for delivering an exciting and educational experience for our customers, assisting with appointments and walk-in enquiries, selling, and ensuring the customer's needs are always met.


You don't need any car-industry experience - we'll provide you with all the tools & training required to become a superstar.

What we want is the right attitude - someone who is honest, loves dealing with other people, and who wants to self-develop.


To be successful in the role you will need:

  • Quality in-person customer service
  • Create connections with our customers
  • Interpret and discuss information about our stock with customers
  • Record customer information
  • Handovers

About You:

  • A passion to deliver joyful experiences to customers
  • Effective communication
  • Empathy and patience
  • Honesty and integrity
  • Strong problem solving
  • Collaborative approach
  • Find joy in helping others
  • A drive to learn and grow
  • Full drivers license

Please note:
CarPlace is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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