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Customer Support Officer
3 months ago
About us
You've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor lifts and diggers.
We're an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.
We're proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability, and growth.
We're here to support and equip you with great training and development, flexible work options, and a positive team environment to help you build your career from the ground up or take it to the next level.
Your new role awaits
Coates National Operations Centre is based at our head office in Mascot and is comprised of
Digital and
Outbound Customer Support Officers.
- Providing customers with product and service information
- Compiling quotes, upselling and crossselling to convert opportunities into sales
- Sourcing equipment via our branch network to meet customer needs
- Logistics support for equipment deliveries, transfers, and pickups
Outbound supports Coates sales teams by participating in various campaigns
Your day will include:
- Following up with customers on previous sales, quotes, and account enquiries
- Sourcing, qualifying, and nurturing new leads to enhance revenue pipeline
- Providing superior customer service with ability to build rapport and trust
- Following campaign briefs and supporting the customer journey to achieve desired campaign results
What you'll bring to the role
Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as retail, internal sales, account management, and customer care & support centres.
- Exceptional verbal and written English communication skills are
essential: - Ability to convey complex information clearly to a diverse customer base
- Experience using Outlook, Excel, and sales, and booking systems
- Proactive behaviour and able to think outside the box for solutions
- Eager to continuously learn new things
- A great attitude and team work ethic
- Seeking a longterm career with Australia's largest equipment hire provider
Please note that only Australian and New Zealand Citizens, and Permanent Residents are eligible, as these roles are full-time and not suitable for Working Holiday, or Student Visa holders.
What you'll get in return
As part of our team, you'll enjoy a range of perks and benefits including:
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Permanent Full-time position:
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Easy access to public transport:
- Training to equip you for success and drive your career forward
- Employee benefits and discounts program
- Purchased extra leave program
- Discounted hire equipment
- Supportive and inclusive team culture
- Employee Assistance Program (EAP)
- Volunteering opportunities through the Coates Foundation
Why Coates?
At Coates, we know that people, organisations, and communities thrive when everyone feels valued and included.
So, we're proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.
Safety always comes first at Coates.Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.
And to deliver on our wider people and planet responsibilities, we're committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.
Ready to apply?
Diversity and inclusion are at the heart of our culture. We're committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.
**Coates. Equipped for you