![Kering SA](https://media.trabajo.org/img/noimg.jpg)
GUCCI In Store Product Care Specialist
2 weeks ago
Summary
About us
- If you have a passion for making dreams come true, then this is the perfect place for you.
- Join us in creating the essence of Gucci, where a community of like-minded individuals strive to push boundaries in the fashion industry and beyond.
- We are looking for an In-Store Product Care Specialist to join our vibrant team at the Melbourne Chadstone Store.
Job Description
Your opportunity:
To ensure exceptional customer service, nurturing client relationships, and building trust.
How you will contribute:
- Provide outstanding retail experiences and foster a customer-centric environment.
- Manage daily ticketing processes efficiently.
- Handle customer issues according to Gucci standards to maintain consistent after-sales care.
- Cultivate long-term client relationships.
- Be available to address any product quality queries from clients.
- Collaborate with other business departments.
- Coordinate with the Product Care Front Office team regarding client complaints and repairs.
- Assist in training store employees on managing client claims effectively.
- Report any product quality concerns during morning briefings.
- Ensure adherence to Gucci standards and guidelines.
- Perform other duties as assigned by management.
Who you are:
- Prior experience in customer service, preferably in luxury retail.
- Client-focused mindset.
- Proficient in computer skills (Microsoft Suite) and internet navigation.
- Driven to surpass sales targets and customer expectations.
- Exhibit exceptional luxury selling behaviors by understanding and meeting customer needs.
Why work with us?
This is an exciting opportunity to be part of the Gucci journey and contribute to the business's growth within a thriving luxury group. At Kering, talent development is a priority, promoting leadership skills and internal mobility. We value diversity and inclusivity, welcoming talented individuals from all backgrounds.
Join Gucci, where diversity, talent, and uniqueness are celebrated. Show us your skills and be a part of our dream-making team.
Job Type: Regular
Start Date:
Schedule: Full time
Organization: GUCCI AUSTRALIA PTY LTD
About KeringKering, a global luxury group, oversees the development of prestigious Fashion, Leather Goods, and Jewelry Houses such as Gucci, Saint Laurent, and Balenciaga. By championing creativity and sustainability, Kering empowers its Houses to redefine luxury and shape the future of fashion. Join us in crafting the luxury experience of tomorrow.
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