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Commissions Officer
3 months ago
Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 80 lenders.
The business has grown rapidly, reaching a $360 billion loan book and helping more than 300,000 customers in 2023.We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one.
We're a big company with a start-up attitude.
Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.
About the role:
This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners).
This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.
Key responsibilities:1.
Data entry to operating platforms & payment system Daily upload & manipulation of commission payment files from Lenders Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms Weekly import to commission payment system of data Reconciliation of export from commission payment system Daily entry & monitoring of Lender deposits Reconciliation of Lender deposits to commission files Correct allocation to account receivable journals3.
Support of Broker & Referrer requirements Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards Liaising with Lender partners in relation to their policies and customer payment inquiry Processing of adjustments upon Broker & Referrer inquiry4.
Knowledge of Panel Lender Schedule Moderate level of understanding of Lender payment policy To succeed in this role you will bring with you: Who are we?LMG is the largest aggregator across Australia and New Zealand supporting a community of over 6,300 brokers and advisers.
Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 80 lenders.
The business has grown rapidly, reaching a $360 billion loan book and helping more than 300,000 customers in 2023.We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one.
We're a big company with a start-up attitude.
Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.
About the role:
This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners).
This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.
Key responsibilities:1.
Data entry to operating platforms & payment system Daily upload & manipulation of commission payment files from Lenders Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms Weekly import to commission payment system of data Reconciliation of export from commission payment system Daily entry & monitoring of Lender deposits Reconciliation of Lender deposits to commission files Correct allocation to account receivable journals3.
Support of Broker & Referrer requirements Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards Liaising with Lender partners in relation to their policies and customer payment inquiry Processing of adjustments upon Broker & Referrer inquiry4.
Knowledge of Panel Lender Schedule Moderate level of understanding of Lender payment policy To succeed in this role you will bring with you:2 yrs Customer Service experience Working with customer relationship management systems Accounts receivable exposure is preferred but not mandatory Basic understanding of lending practices is desirable Able to work in a shared open environment Positive outlook Organised, analytical and principled Resilient to change Able to multitask Ability to "think outside the square"Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
Enjoy following processes and a structured environment Ability to challenge existing ways we do things and looks for opportunities to improve Enjoys engaging and collaborating with others and is conscientious Microsoft Office suite of programs, particularly excel Exposure to Google Chrome for email and document management an advantage Accurate data entry while maintaining a sense of urgency Being accountable for your own results and the timely performance of tasks within the scope of the position Initiative to work autonomously and to request additional tasks Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team & Business Analyst in relation to changes and operation within the payment systems In addition communication with customers and other teams in the business is a critical part of the role Managing tasks and work to team priorities Understand how individual tasks impact team goals and outputs6 'Me' days per year - days on top of your annual leave allowance to look after number 1, you16 weeks paid parental leave & up to 52 weeks paid superannuation Paid Fertility Treatment leave12 days personal leave Paid Study leave - let us help you develop your career by supporting your studies Hybrid working - flex the working week in a way that suits you.
Internal L&D programs - boost your skills and help carve your career path.Religious and cultural swap leave - swap a public holiday for a day you prefer to celebrate Option to purchase additional annual leave - sometimes you need some extra time and we want to give you that choice.
LMGPerks - Save thousands of dollars and grab huge discounts with the biggest brands Paid volunteer day - take a paid day away from work to support a cause close to you.
Employee referral program - we love it when our people refer their peopleWellbeing support - EAP to support you personally including financial and career advice.
LMG high performers join our Accelerate program - we invest in your career and personal development At LMG, we believe that a diverse and inclusive workforce is essential to our success.
We're committed to creating a workplace where everyone feels valued, respected, and supported, regardless of their race, gender identity, sexual orientation, religion, age, or any other aspect of their identity.
We recognize that diversity brings a variety of perspectives and experiences that are essential to fostering innovation and driving business success.
As an inclusive employer, we strive to create a culture where everyone can thrive and bring their best selves to work every day.
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