Service Manager

2 weeks ago

Laverton, Australia Paccar Full time

About Us KENWORTH DAF** Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands located close to the Western ring road in the centre of Laverton's transport hub. Our culture is what sets us apart - much like the trucks we sell, it's based on a commitment to quality, longevity and continual improvement.

The Opportunity

Reporting to the General Manager, the Service Manager will provide effective leadership to a large and diverse team of diesel mechanics, auto electricians, and customer service staff to deliver outstanding customer service in a fast paced, high growth environment.


Key Responsibilities

  • Accountable for the safety of all employees involved in truck service and repair processes.
  • Ensure vehicle servicing and repairs meet the expectations of our customers.
  • Manage quality of work to minimise unnecessary costs and rework.
  • Achieve revenue and profit goals, maximising cost recovery and workshop efficiency.
  • Manage resources to ensure equipment, tools and facilities are maintained in optimum condition to facilitate efficient workshop operation.
  • Manage warranty, costing and departmental administrative functions.
  • Maintain a training needs analysis and deliver appropriate and timely training to support staff development plans, including our ongoing apprentice program.
  • Lead the development of Service strategy to support customers across our designated trading territory.
  • Develop continuous improvement plans based on customer and employee feedback.
  • Key member of the dealership senior management team.

About You

  • Previous experience as a Service Manager, preferably within the truck or heavy equipment industry.
  • Demonstrable record of excellent customer satisfaction including resolution of complaints and concerns.
  • Effective communication and people management skills with outstanding interpersonal skills.
  • Welldeveloped computer skills are essential.
  • Formal qualifications and a trade background; a number of years' experience in the automotive industry and previous leadership experience will be highly regarded.

Why Us?

In return, PACCAR offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support and long-term employment and career opportunities.


Job Reference:
PACAUSLVL103412

  • Service Management

    2 days ago

    Laverton, Australia Australian Government Department of Defence Full time

    The Role Looking for a challenge with a continuous process improvement focus? Yes, then look no further! We are seeking a self-starter to join our Service Delivery and Governance team as our Deputy Director Service Management. This position is within the ERP Support Organisation (ESO) which supports the Defence Digital Group (DDG) to deliver ERP...

  • Service Manager

    2 weeks ago

    Laverton, Australia Paccar Full time

    **About Us** KENWORTH DAF** Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands located close to the Western ring road in the centre of Laverton’s transport hub. Our culture is what sets us apart - much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement. **The...

  • Service Manager

    4 weeks ago

    Laverton, Australia William Adams Full time

    We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Laverton branch. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customer’s needs. **ABOUT THE ROLE** We have an exciting leadership opportunity for an experienced Service Manager to join our Laverton...

  • Service Manager

    2 weeks ago

    Laverton, Australia William Adams Full time

    We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Laverton branch. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customer's needs.ABOUT THE ROLEWe have an exciting leadership opportunity for an experienced Service Manager to join our Laverton branch....

  • Hfc Rf Network Technician

    2 weeks ago

    Laverton, Australia Service Stream Full time

    Primary LocationLaverton, VICJob Description SummaryExciting opportunity for Telecommunications Technicians to join our Fixed Communications division working on major NBN projectsAbout the RoleKey Responsibilities Maintain, repair and install telephones, modems, routers, switchboard and data transmission equipment Commission and decommission equipment in...

  • Meter Reader

    3 weeks ago

    Laverton, Australia Service Stream Full time

    Primary LocationVIC - LavertonJob Description SummaryNo experience necessary. All training and PPE supplied. Support a fit, healthy, and active lifestyle. Work outdoors.About the RoleDo you enjoy working outdoors in the community, in a role that supports your health and wellbeing? We are looking for people to join our team as Meter Readers in the Melbourne...

  • Technical Services Manager

    2 weeks ago

    Laverton, Australia Gold Fields Full time

    Gruyere Gold Mine, a Gold Fields, and Gold Road Resources Joint Venture (50/50) is located in the Yamarna Greenstone Belt in Western Australia. Gruyere was commissioned in 2019 and is one of Australia's largest and lowest cost gold mining operations boasting a plant production of 300,000+ ounces per annum with an enviable production profile of 10 years. Role...

  • Meter Reader

    2 weeks ago

    Laverton, Australia Service Stream Full time

    Primary LocationLaverton, VICJob Description SummaryNo experience necessary. All training and PPE supplied. Support a fit, healthy, and active lifestyle. Work outdoors.About the RoleDo you enjoy working outdoors in the community, in a role that supports your health and wellbeing? We are looking for someone to join our team as a Meter Reader in Warrnambool...

  • Paclease Fleet Service Manager

    3 weeks ago

    Laverton, Australia Paccar Full time

    **ABOUT US** PACCAR Financial and PacLease **provides financial services and leasing products for purchases of PACCAR’s vehicles through an extensive dealer network throughout Australia. **THE OPPORTUNITY** An exciting opportunity has become available within the PacLease Team! Oversee and manage the maintenance of the PacLease Laverton rental, lease and...

  • PacLease Fleet Service Manager

    2 months ago

    Laverton, Australia PacLease Full time

    ABOUT US PACCAR Financial and PacLease provides financial services and leasing products for purchases of PACCAR’s vehicles through an extensive dealer network throughout Australia. THE OPPORTUNITY An exciting opportunity has become available within the PacLease Team! Oversee and manage the maintenance of the PacLease Laverton rental,...

  • Service Manager

    1 week ago

    Laverton North, Australia Job Play Full time

    This is a company where people are happy to go to work. They are locally owned and operated and have a family feel. With a fleet of Access equipment, they provide equipment to mainly the construction industry all over Victoria but based in Sunshine West and are looking for a Service Manager to come on board and help grow their team. **Qualifications and...

  • Service Manager

    2 weeks ago

    Laverton North, Victoria, Australia Job Play Full time

    This is a company where people are happy to go to work. They are locally owned and operated and have a family feel. With a fleet of Access equipment, they provide equipment to mainly the construction industry all over Victoria but based in Sunshine West and are looking for a Service Manager to come on board and help grow their team.Qualifications and...

  • Service Supervisor

    2 weeks ago

    Laverton, Australia William Adams Full time

    With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for our customers - selling and servicing the best equipment in the world - on land, at sea, in construction and the mining industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    1 month ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    1 month ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    4 weeks ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    4 weeks ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    2 weeks ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...

  • Service Supervisor

    2 weeks ago

    Laverton, Australia William Adams Full time

    Laverton, VicWith almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel...

  • Service Supervisor

    2 weeks ago

    Laverton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have a rare and exciting opportunity for a driven and experienced Diesel Technician with...