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Client Services Administrator
1 week ago
The Contact Centre Administrator is responsible for being the first point of contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer-focused manner
This includes:
provisioning high-quality inbound and outbound client contact to the existing client base, with a key focus on increasing member engagement and relationship building.
In your first few weeks in this Contact Centre Administrator role, you can expect to:- Provide high-quality inbound and outbound client contact to the existing client base
- Deliver a positive and engaging customer experience within agreed service standards, timeframes, legislation and Fund rules
- Administration processing of various administration functions.
If you want to impact and create change positively, you'll be rewarded with an excellent salary and benefits package for your inclusive and committed approach.
Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
About our Company
Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With 85 offices in 42 countries worldwide and over 10,000 employees. Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices.
The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.
Apex Group includes FundRock, LRI and European Depositary Bank.Additional information:
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
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