Operations Manager

2 weeks ago

City of Yarra, Australia Placing Heads Full time

The Company

Our client's are a leading plumbing company committed to delivering exceptional service and quality workmanship to their customers located in the CBD and inner suburbs of Melbourne for the last 30 years.. With a reputation built on reliability, expertise, and customer satisfaction, we are seeking a dedicated Operations Manager to lead their dynamic team of plumbers to service both their domestic and commerical customers.

Position Overview:

We are looking for a qualified plumber with strong leadership skills to fill the role of Operations Manager. The successful candidate will be responsible for managing a team of 10 skilled plumbers, overseeing daily operations, and ensuring the highest standards of workmanship and customer service are maintained.

Key Responsibilities:

  • Manage and lead a team of 10 plumbers, providing guidance, training, and support
  • Oversee daily operations to ensure efficiency and productivity
  • Schedule and coordinate jobs, ensuring timely completion and customer satisfaction
  • Monitor and manage inventory, equipment, supplies and ensuring work vehicles are kept in good working order.
  • Maintain and update company policies, procedures, and safety protocols
  • Handle customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolution
  • Promote a safe, accident free and healthy workplace through the ongoing management of the Safety system and meeting of compliance requirements. Responsible for safety of all staff in the field.
  • Writing reports and communicating difficult or complex plumbing issues with clients
  • Oversee the delivery of Maintenance Contracts, including regular site visits with the view to building relationships with key contacts and looking to grow repeat business
  • Ensure all successful quotes are handed over to the proper channels to enable them to be complete the works on time and in budget to agreed client expectations
  • Management & quote on the job, compliance - safety/ client discussions/ work procedures/ invoicing
Qualifications:
  • Qualified plumber with relevant certifications
  • At least 10 years experience in plumbing and 5 years experience in Supervising staff
  • Proven experience in a managerial or supervisory role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to multitask, prioritize, and delegate effectively
  • Knowledge of plumbing systems, tools, and techniques
  • Proficient computer skills, including MS Office and plumbing software eg Aroflo
  • Strong project managment skills
  • A great sense of humour
Benefits:
  • Competitive salary
  • Company car provided
  • Supportive and collaborative work environment
If you are a motivated and experienced plumber with a passion for leadership and a desire to excel in a growing company, we want to hear from you Join this forward thinking team and play a key role in shaping the future success of their company while enjoying excellent benefits.

How to Apply

Interested candidates are invited to send their resume

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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