Application Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Estia Health Full time

As an ASX300 listed company in a fast growing and purpose driven sector, Estia Health is dedicated to caring for thousands of older Australians who choose to make Estia their home at an important time in their lives. As we continue to expand, we are striving to attract, develop and retain the best talent in Healthcare. With over 7500 employees in both metropolitan and regional Australia, we are proud to be a values-based organisation providing meaningful careers for talented people who want to make a difference.

About the role:

This role is primarily responsible for the P&C, Time and Attendance and Payroll solutions . In this role you will be responsible to ensure key applications are supported, run efficiently, application currency is maintained, regulatory and compliance requirements are met and operated within the risk and compliance framework. You will plan changes carefully, maintain detail runbooks and work effectively with IT and Business teams.

Some of what you'll be doing:

  • Ensure the reliable and effective performance of Workforce systems
  • Provide functional and technical support within our P&C and Payroll operations
  • Automate tasks through appropriate tools and scripting.
  • Working with vendors and other technical team to ensure support cases are in line with their SLA
  • Conduct regular system health checks and audits
  • Maintain all relevant system interfaces including upkeep of documentation. Create\maintain knowledgebase documents
  • Lead the deployment activities by helping to raise change, get approvals, mobilize resources and represent in CAB if required
  • Participate in occasional 'out of hours' support tasks
  • And more...

The background that will make you a success in this role:

  • 3 plus years' experience in the IT industry supporting enterprise applications.
  • Strong problem solving and analytical skills with high attention to detail.
  • Experience in supporting P&C \ Payroll\Time and Attendance applications
  • Experience working with SAAS solutions.
  • Development or support experience in application and data integration solutions
  • Knowledge of Web application architecture and its key components
  • Knowledge of Windows Security, Active Directory, Windows Domains
  • Willingness and proven ability to learn new technologies and processes

Desirable:

  • Experience with Microsoft Power BI or other report building tools
  • Basic database and sql skills (SQL server, TSql).
  • Background in software development
  • Software configuration experience, preferably with SaaS solutions

What will we offer in return?

  • Make a difference by supporting projects which have an impact on how we support our residents.
  • Opportunity to work on a range of projects to both expand and optimize the freehold portfolio - broadening your project experience in one of the largest private aged care providers in Australia.
  • Open, friendly, collaborative team - feel supported but enjoy autonomy to deliver your work
  • Fast paced, progressive environment
  • Estia offers a range of benefits including competitive remuneration

Join us

If you would like to know more, please email If this sounds like the role for you, click on APPLY NOW

To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page.

We support a holistic approach to Workplace Health and Safety by supporting our homes with a commitment to keeping our residents and team members safe and well.

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