Client Account Manager

2 weeks ago

Melbourne, Victoria, Australia Ethos Building & Restoration Full time
  • Overall management and delivery of customer service to designated Client accounts
  • Maintaining a caseload of property claims
  • Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
  • Comply with and maintain Service Level Agreements and Key Performance Indicators
  • Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
  • Process daily incoming and outgoing mail in a timely manner
  • Maintaining professional and technical knowledge through continuing education & training
  • Provide assistance to other staff and key clients in the event of a Catastrophe, as required
  • Work with Customer Experience Manager to understand your key clients, products, and services.
  • Identify growth and revenue opportunity from existing and new clients; work with Customer Relationship Manager to implement strategies / approach to achieve the growth.
About You
  • Demonstrated experience and accountability in managing own property claims portfolio.
  • Insurance Contracts Act/FSRA legislation awareness
  • Ability to manage and prioritise a busy workload with effective diary management.
  • Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels.
  • An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations.
  • Confident communication skills – both written and verbal.
  • Excellent analytical and problem-solving skills.
  • Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims.
  • Insurance industry, claims and building experience
In return, we will offer you
  • A competitive salary package
  • Autonomy in the role
  • A friendly and cohesive team environment
  • Full management support
  • Social club, o n-site gym and end of trip facilities
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