Growth Customer Success Manager
2 weeks ago
Brandwatch is the world's premier social suite, empowering over 7,500 of the world's most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows.
With Brandwatch, brands and agencies can adapt and thrive in today's fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide.
What you'll do:
- Own the customer relationship postsale through to renewal for all customers, who pay below a certain MRR with the primary aim to retain and grow these account;
- Understand the customer needs and link them to workflows in our products;
- Develop a trusted advisor relationship with customer stakeholders to drive product adoption and educate customers on how to leverage features and new releases;
- Conduct periodic customer healthchecks to understand behaviour and proactively address inactivity and/or missed opportunities;
- Help strategies with the customer at key stages of the lifecycle on how to optimise their use of the product, ensuring ROI;
- Identify renewal risk and upsell opportunities. Collaborate with internal teams to alleviate blockers and ensure a successful renewal and growth;
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
What you'll have:
- You have 13 years of CS/AM experience, ideally with some experience in closing revenue, be that expansion or new business;
- Commercial acumen and an ability to spot risks and growth opportunities. You are comfortable with working towards set targets;
- Customercentric mindset with a passion to help customers and build relationships. A passion for the tech and digital marketing landscape. Strong knowledge of the digital marketing or SaaS industry is a plus;
- Excellent problemsolving skills and good technical knowledge;
- Solid organisational skills like project management and milestone completion;
- The drive to steer customers to succeed with a datadriven approach.
What we offer:
- An open, informal, diverse and multinational working environment;
- 25 days of PTO per year to encourage a healthy worklife balance;
- Full subscription to the Calm mindfulness app and 24/7 Employee Assistance program;
- Hybrid working model;
- Free snacks and drinks, which are always stocked up.
Our Values:
We Act with Care
-
We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.
We Take Pride
-
We take pride in the quality of our products and services, our company, and each other.
We Spark Change:
- We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well.
- Brandwatch is a globally distributed organization. However, we can't provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process._
- To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes._
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Campaign Monitor Full timeMarigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold's products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we're expanding the team and looking for our next...
-
Manager – Customer Success
2 weeks ago
Melbourne, Victoria, Australia Lloyd Connect Full timeHybrid ongoing role – 2 days WFH / 3 days in the Sydney CBD officeLead and mentor Customer Success team of 6 with significant market potential.Prev Customer Success Mgmt. exp in B2B preferred. Drive growth & market presenceReporting to the recently appointed Head of Growth and Revenue, the Customer Success Manager will be responsible for managing and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia 1Breadcrumb 1Breadcrumb Pty Full time1 Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers.Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market.Off the back of this success, we're expanding the team and looking for our next...
-
Manager – Customer Success
2 weeks ago
Melbourne, Victoria, Australia Lloyd Connect Full timeHybrid ongoing role – 2 days WFH / 3 days in the Sydney CBD officeLead and mentor Customer Success team of 6 with significant market potential.Prev Customer Success Mgmt. exp in B2B preferred. Drive growth & market presenceReporting to the recently appointed Head of Growth and Revenue, the Customer Success Manager will be responsible for managing and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Logicalis Australia Full timeAs a Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued customers. You will be responsible for developing strong relationships with clients, understanding their needs and goals, and providing proactive guidance and support to help them achieve their desired outcomes. You will serve as the primary...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Software AG Full timeAs a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers _your book of business_) in one or more of the Company's business units (IoT &...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia KnowBe4, Inc. Full timeTo learn more about our team and office culture in Melbourne, Australia, visit the following links.Careers Be4-Melbourne-Location-EI_IE ,7_IL.8,The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio.This will be accomplished by...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Noggin Pty Full timeWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do.Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same.As a Customer Success Manager, you will work with various clients across a variety...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Salesforce Full timeJob CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia BMS Performance Australia Pty Full timeMelbourne Based (Hybrid Role - Office & WFH) Global Tech Leader Inclusive, Supportive CultureThe company:Our client is a cloud-based software which offers a range of solutions across patient management, communications, marketing, reporting, analysis and much more.You will have the full support of a global brand who offer extensive training, mentoring,...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Wrike Careers Page Full timeWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Trustpilot Full timeWe're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us.Do you want to join us at the heart of trust?:We are part of an exploding industry where we have conquered the global market and due to growth in Asia we are looking for...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cloud Factory Full timeCareers:Help us to assist the growth and innovation of our fantastic clients.Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse ManagementWhat sets a team apart is great passionate people Welcome to Cloud Factory:Cloud Factory are helping to...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cm3 Full timeTake your career to the next step with this opportunity within the Customer Success Team:An exciting opportunity to lead a small growing team to great success and support our clients:- Hybrid work arrangements, competitive salary, and great employee benefits_THE OPPORTUNITY_We have an exciting opportunity for someone who would like to join Cm3 Success Team...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Give A Grad A Go Full timeCompetitive starting salary of $80k + Super Opportunity to the employee ownership plan (ESOP) Flexible progressionCompany profile - ConstuctionTech startupAre you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing construction...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Cisco Systems Full timeSenior Customer Success ManagerThere are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Valsoft and Aspire Operating Group Full timeCustomer Success Manager - Remote - AustraliaFusion Data Hub, part of Aspire Software, is looking for a Customer Success Manager to join our growing team in APACFusion Data Hub within the Aspire Software portfolio develops software solutions for global enterprises that enable and accelerate the process of moving OT data to the cloud, where it can be...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia KnowBe4 Full timeAbout KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia commercetools Full timeAt commercetools, we are:Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries...
