Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia Cm3 Full time

Take your career to the next step with this opportunity within the Customer Success Team:


  • An exciting opportunity to lead a small growing team to great success and support our clients:
-
Hybrid work arrangements, competitive salary, and great employee benefits

_THE OPPORTUNITY_


We have an exciting opportunity for someone who would like to join Cm3 Success Team as the Customer Success Manager based in Melbourne, VIC.

You will be responsible for the initial phase of our customer journey by ensuring efficient onboarding of new clients and contractors whilst driving continuous improvement to create opportunities for growth.


You will also be responsible for Account management of all minor clients in the Cm3 portfolio by monitoring and implementing ways to improve the Health score for each new client whilst developing customer relationships that promote retention and loyalty.


Your responsibilities will include, but are not limited to:

  • Leading, coaching, and influencing through effective management to deliver business results by maximising client expectations and driving continuous improvement opportunities
  • Pursuing business opportunities through proactive client management to identify and diagnose their needs with the ability to crosssell services
  • Working closely with the Key Account management team to ensure priorities are consistently well managed
  • Increase conversion of contractor uptake by effective and proactive contractor management throughout Onboarding journey
  • Ensuring the achievement of the objectives/KPI's outlined are met
  • Strong communication skills both verbal and written

_ABOUT YOU_
We believe that great teams are made up of great individuals, and to fit into our team at Cm3, we are looking for someone to bring the following:

  • The ability to prioritise and problem solve within mínimal impact
  • Minimum 2 years experience in managing people and mentoring a team
  • Minimum 2 years experience in an Account management/Client relationship role
  • Any exposure to or knowledge of Work Health and Safety (WHS) (Desirable not essential)

OUR STORY
At Cm3, we believe that
_what we do matters_.

From developing innovative software to directly assisting clients and contractors with their safety management, our team is proud of the impacts their work has on workplace safety.

We create digital solutions for the high-growth risk management industry.

Fortune 500 and blue-chip businesses rely on our solutions to manage their supply chain risk across the work health and safety regulations, sustainability, and ethical sourcing landscapes.

Our unique two-sided marketplace connects our clients with contractors that walk the talk when it comes to safety and sustainability.


Cm3 is proudly part of the Wesfarmers Industrial and Safety group and has an exciting roadmap for growth through an expanding team and continued investment in product development.


_WHY WORK FOR Cm3?_

Our diversity is our strength


Through celebrating and respecting our cultural and professional diversity, our unique skill sets deliver the best solutions for our clients.


It's about getting it done, the "how" is up to you


As part of the team, you are afforded the flexibility and autonomy to get the job done your way, without scrutiny or micromanagement.


We are transparent and supportive
Cm3's success depends on maintaining transparency and trust in our people. We are there for our team for their personal milestones as well as in challenging times. We are proud to provide a supportive environment for young families and anyone with special needs.

We are techies at heart
As the world moves forward, so do we. The Cm3 roadmap is an ambitious and inspiring plan for the future of our leading contractor safety management solutions.

_APPLY TODAY_
To apply, you must be an Australian/New Zealand resident or able to work without restriction in Australia.

Disclaimer:
Cm3 does not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited resumes.

Cm3 promotes and adheres to the principles and practices of diversity.

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