Current jobs related to Customer Success Manager - Melbourne, Victoria - Salesforce
-
Customer Success Manager
4 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...
-
Customer Success Manager
2 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business and...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for ensuring our venues achieve success with our platform.Key ResponsibilitiesOnboarding and Activation: Provide exceptional...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH.Key ResponsibilitiesOnboarding and Activation: Be the catalyst for our customers' journey to success, providing hands-on in-app support and training sessions to ensure a seamless...
-
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the Role:We are seeking a highly skilled Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales support and rental agreement...
-
Customer Success Representative Administrator
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Simpro Software Pty Ltd Full timeJob Title: Principal Customer Success ManagerAt Simpro Software Pty Ltd, we're seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing our most critical global accounts, building strong relationships with our clients, and ensuring their success with our...
-
Customer Success Manager
5 days ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience and ensuring that our customers achieve their goals and outcomes.Key Responsibilities:Build and maintain strong, long-lasting customer...
-
Customer Success Manager
6 days ago
Melbourne, Victoria, Australia simPRO Group Full timeJob Title: Principal Customer Success ManagerWe are seeking a highly skilled and experienced Principal Customer Success Manager to join our team at simPRO Group. As a key member of our customer success team, you will be responsible for managing key global accounts and building strong, lasting relationships with our most critical clients.Key...
-
Customer Success Manager
2 days ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our award-winning CS Team and make a difference in the lives of customers as a Customer Success Manager. Our client is a leading Cloud software provider, consistently ranked as one of the best in customer satisfaction.Key Responsibilities:Support successful customer engagements throughout the...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia SimPRO Group Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Simpro Group. As a key member of our customer success team, you will be responsible for managing our most critical global accounts, building strong relationships with our clients, and ensuring their success with our products and services.Key ResponsibilitiesManage key...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ClickView Full time{"title": "Customer Success Manager", "description": "Transform Education with ClickViewAt ClickView, we're on a mission to revolutionize education through the power of video. As a Customer Success Manager, you'll play a vital role in delivering exceptional customer experiences and driving engagement with our platform.With a strong background in account...
-
Customer Success Manager
5 hours ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience, ensuring OKRs around engagement, interactions, and usage targets are met.Key Responsibilities:Build and maintain strong, long-lasting...
-
Customer Success Manager
22 hours ago
Melbourne, Victoria, Australia NEXTDC Ltd Full time{"title": "Customer Success Manager", "description": "Job SummaryAs a Customer Success Manager at NEXTDC Ltd, you will be responsible for ensuring the success of our customers throughout their entire journey, from onboarding to project delivery, adoption, and renewal.Key ResponsibilitiesStakeholder Management: Effectively communicate and manage project...
-
Customer Success Manager
2 days ago
Melbourne, Victoria, Australia WorkWave Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a key member of our customer-facing team, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a...
-
Customer Success Manager
5 hours ago
Melbourne, Victoria, Australia WorkWave Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a key member of our customer-facing team, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia simPRO Group Full timeJob SummaryWe are seeking a highly skilled Principal Customer Success Manager to join our team at simPRO Group. As a key member of our customer success team, you will be responsible for managing key global accounts, building strong relationships with our clients, and ensuring their success with our products and services.Key ResponsibilitiesManage Key...
Customer Success Manager
3 months ago
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Position Description
Join our elite team as a Customer Success Manager (CSM) for the Salesforce Signature Success Plan, where we offer an unparalleled customer experience to our most pivotal and high-profile customers.
This premium service ensures the swiftest support responses, resolutions by top-tier experts, proactive monitoring, and dedicated resources to maximize the benefits of Salesforce investments for our customers.
As a CSM within our Signature Success framework, you will act as the primary liaison for our customer organizations, steering the full spectrum of Signature services from seamless onboarding to renewal and growth phases.
Your role involves cultivating robust relationships, using industry insights to enhance implementation outcomes, and ensuring a harmonious service delivery that aligns with our ethos of 'One Salesforce.
'This opportunity is ideal for a Marketing Cloud specialist who is also versatile in our Core offerings.
Key Responsibilities
- Be the trusted point of contact for Marketing Cloud Signature customers.
- Craft and implement a tailored Success Path, managing the Signature experience and customer health.
- Forge strong bonds with customer IT and business leaders, ensuring a unified approach to their Salesforce journey.
- Champion Salesforce Marketing Cloud, offering expert advice, best practices, and strategic recommendations.
- Collaborate on comprehensive Account Plans, aligning with Sales and Professional Services for a synchronized strategy.
- Offer proactive performance insights, service case trend analysis, release readiness, and event management.
- Navigate service disruptions with regular updates, root cause analysis, and preventive strategies.
- Drive Customer Success metrics, adeptly managing escalations and critical situations.
Qualifications
- Previous experience in Customer Success within a SaaS organisation, Technology Consulting, or Solutions Architecture.
- Indepth knowledge of Salesforce Marketing Cloud, with relevant certifications.
- Strong consultative skills, a keen inquisitive nature, and a track record as a Trusted Advisor.
- Exceptional communication and presentation skills, capable of engaging effectively across all organizational levels.
- Proficient in Clevel engagement, managing challenging conversations, and overcoming objections.
- Public Sector and utilities knowledge, as well as experience with complex solution environments, are advantageous.
- Skilled in translating technical concepts to business impact and vice versa.
- LI-Y
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.