Client Service Officer

1 week ago

Redfern, New South Wales, Australia NSW Government Full time

Client/Customer Service Officer - NSW Government - Communities and Families
-
$38.40ph + super:

-
Immediate start pending checks:

-
Initial 6 month contract with view to extend:

-
Strawberry hills location:

-
Full time, Monday to Friday:


  • Working with Children Check required


This large Government department within family and community services is seeking an experienced Customer Service Officer to join the team for an initial 6 month contract with the potential to extend.


The Customer Service Officer places an integral role in providing front line services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office.

This is a highly rewarding working environment, offering the opportunity to assist those in the community.

This department directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Their vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities.

They collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.


Responsibilities include but not limited to:

  • Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers
  • Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
  • Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
  • Assisting with the coordination of meetings, travel and events
  • Managing incoming and outgoing mail
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required
  • Maintain stationery and office supplies and monitor and maintain office equipment
  • Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.

Skills and experience:

  • Outstanding verbal and written communication skills
  • Ability to handle sensitive issues and confidential information
  • Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
  • Decision making and problem solving skills
  • Planning and prioritising workloads to meet deadlines in a demanding work place
  • Tech savvy the ability to pick up new systems quickly
  • A background in community services or prior experience within the NSW Government is beneficial

APPLICATIONS CLOSING SOON

Job Types:
Full-time, Contract

Salary:
$38.40 per hour

Expected hours: 35 per week

Schedule:

  • 8 hour shift

Licence/Certification:

  • Working with Children Check (preferred)

Work Location:
In person

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