IT Service Desk Officer

2 weeks ago

Sunshine, Australia Melbourne City Mission Full time

About the Opportunity:


The Hester Hornbrook Academy is a school that chooses to specialise in working with some of the most challenging and disengaged young people, in some of the most disadvantaged areas of Victoria.

We work in order to ensure that every young person has equal access to quality education and the best possible opportunity to reach their full potential.

Working closely with the IT Support Lead, IT Service Desk Team Leader and IT Infrastructure Manager, this role supports staff and the students of HHA through the delivery of client focused fit for purpose systems and processes, aligned service level agreements.

All IT services are underpinned by ITIL and confirm to HHA frameworks.

The IT Service Desk Officer position is responsible for providing professional and efficient support to all IT Systems utilised by both employee's and students at Hester Hornbook Academy.

As well as assisting with IT administrative tasks, and monitoring activities. HHA's currently operates across four campuses - South Melbourne, Sunshine, Melbourne CBD and Prahran. This role will primarily be supporting staff and students at our Sunshine campus. Travel between campuses will be required at times. All campuses are located within close proximity to public transport.

Our wrap around support for students can include:

  • Individual in class student support to assist students learning and engagement
  • Coordinating and being involved in Care team meetings
  • Access to our school Educational Psychologist for support
  • Providing individual social and emotional student assessments
  • Support with travel to and from school (access to student Myki cards)
  • Available food on offer throughout the day
  • Supporting students and their family

Benefits of working with MCM/HHA include:

  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement

Essential:

  • Experience within an IT Service Desk environment including liaising with clients using a variety of technologies and support tools, including Windows 10, Office 365 and Active Directory.
  • Ability to quickly learn new technologies and environments.
  • Exceptional interpersonal skills, with a focus on rapportbuilding, listening, and questioning.
  • Ability to achieve results whether working autonomously or supervised with a strong attention to detail.
  • Ability to adhere to IT processes and security protocols.
  • The below would be found highly desirable:
  • Demonstrable understanding of ITIL principles and processes.
  • Experience working in Not for Profit Organisation.
  • Current Victorian Drivers Licence

Screening Criteria:

  • National Police check
  • Working with Children check
  • Valid Victorian Drivers licence
  • Right to Work in Australia
  • Up to date with COVID19 Vaccinations or valid medical exemption

About MCM:


We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.


Our Commitment to Diversity:

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity in our workforce enables us to deliver empowering services that are informed by lived experience.

Our commitment to Safety:


MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability.

All employees are required to comply with the Child Safe Standards.

  • IT Service Desk Officer

    4 weeks ago

    Sunshine, Australia Melbourne City Mission Full time

    **About the Opportunity**: The Hester Hornbrook Academy is a school that chooses to specialise in working with some of the most challenging and disengaged young people, in some of the most disadvantaged areas of Victoria. We work in order to ensure that every young person has equal access to quality education and the best possible opportunity to reach their...

  • IT Service Desk Officer

    5 days ago

    Sunshine, Australia Melbourne City Mission Full time

    **About the Opportunity**: The Hester Hornbrook Academy is a school that chooses to specialise in working with some of the most challenging and disengaged young people, in some of the most disadvantaged areas of Victoria. We work in order to ensure that every young person has equal access to quality education and the best possible opportunity to reach their...

  • IT Service Desk Officer

    2 weeks ago

    Sunshine, Australia Melbourne City Mission Full time

    About the Opportunity:The Hester Hornbrook Academy is a school that chooses to specialise in working with some of the most challenging and disengaged young people, in some of the most disadvantaged areas of Victoria. We work in order to ensure that every young person has equal access to quality education and the best possible opportunity to reach their full...

  • IT Service Desk

    1 week ago

    Sunshine Coast, Australia HAYS Full time

    Part-time Service Desk role based at the Sunshine Coast **Your new company** Contract opportunity with local government client based on the Sunshine Coast. **Your new role** 2 month contract - PART TIME - 18.25 per week 1st and 2nd level service request resolution (for identified service request types) combined with also providing front line customer...

  • Office Administrator

    4 weeks ago

    Sunshine, Australia Breeze Group Labour Specialists Full time

    Breeze Group are looking for an office administrator for one of our clients in Melbourne's western suburbs. This is an exciting opportunity to join our team and expand upon your experience. Roles and responsibilities include but are not limited to the following: - General administration duties - Data Entry - Maintaining a tidy desk Previous...

  • IT Support Officer

    4 weeks ago

    Sunshine, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • IT Support Officer

    2 weeks ago

    Sunshine, Australia Ausreo Full time

    Introduction:Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders.We are known for:Our agility to provide superior service and support to...

  • Office Administrator

    2 weeks ago

    Sunshine, Australia Breeze Group Labour Specialists Full time

    Breeze Group are looking for an office administrator for one of our clients in Melbourne's western suburbs.This is an exciting opportunity to join our team and expand upon your experience.Roles and responsibilities include but are not limited to the following:General administration duties Data Entry Maintaining a tidy deskPrevious experience: Office suite...

  • Customer Service Receptionist + Reckon

    4 weeks ago

    Sunshine Coast, Australia Kawana Chlorinators Full time

    **Job Summary**: Able to prioritize tasks Good communication skills Punctual and reliable We have an immediate vacancy in Warana on the Sunshine Coast for a Customer Service person with skills: RECKON (Quickbooks) and Microsoft Office. **Company profile** We are a Manufacturing business. We are a family owned business. **THE ROLE** - Must have experience...

  • Assistant Electorate Officer

    2 weeks ago

    Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, organisational and time management skills? Do you have a passion for supporting your community and working closely with Members of Parliament and the community? Are you looking for a dynamic and fast-paced work environment that offers variety and challenge? If so, we have the perfect opportunity for youYour main...

  • Customer Service Receptionist + Reckon

    2 weeks ago

    Sunshine Coast, Australia Kawana Chlorinators Full time

    Job Summary:Able to prioritize tasksGood communication skillsPunctual and reliableWe have an immediate vacancy in Warana on the Sunshine Coast for a Customer Service person with skills: RECKON (Quickbooks) and Microsoft Office.Company profileWe are a Manufacturing business. We are a family owned business.THE ROLE Must have experience in RECKON (Quickbooks)...

  • Business Administrator

    2 weeks ago

    Sunshine, Australia AGCO Full time

    Job Summary: The Business Administrator & Business Service Support**, **primary responsibility is to support the ANZFE Leadership & Management team and front desk reception. Reporting to the Manager, Business Administration - Business Services the role will offer support to all facets of the business operation to ensure support is provided in a timely...

  • Assistant Electorate Officer

    2 weeks ago

    Sunshine Coast, Australia Parliamentary Service Full time

    Temporary / Part-timeThis is a temporary part-time position with hours to be worked on Thursday and Friday each week.A temporary appointment will be available for approximately 6 months.The RoleThe objectives of the Assistant Electorate Officer position are:Provide secretarial, executive and administrative support; Supporting and engaging with constituents...

  • Assistant Electorate Officer

    3 weeks ago

    Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, organisational and time management skills? Do you have a passion for supporting your community and working closely with Members of Parliament and the community? Are you looking for a dynamic and fast-paced work environment that offers variety and challenge? If so, we have the perfect opportunity for you! **Your main...

  • Assistant Electorate Officer

    3 weeks ago

    Sunshine Coast, Australia Parliamentary Service Full time

    The objectives of the Assistant Electorate Officer position are: - Provide secretarial, executive and administrative support; - Supporting and engaging with constituents and community groups; and - General administration of the daily operations of the electorate office. Whilst the above are broad objectives set for the position, specific tasks may...

  • Intelligence Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Police Service Full time

    We are seeking a dedicated and energetic individual to provide intelligence support to members of Sunshine Coast District and also fellow members of the team. The role provides vital assistance to frontline officers and contributes the strategic objective of keeping our community safe. **The core capability requirements for this role are**: - Support the...

  • Assistant Watchhouse Officer

    3 weeks ago

    Sunshine Coast, Australia Queensland Police Service Full time

    As a Watchhouse Officer, the core capability requirements for this role are: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...

  • Assistant Watchhouse Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Police Service Full time

    As a Watchhouse Officer, the core capability requirements for this role are:Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. Maintain Watchhouse...

  • Intelligence Officer

    2 weeks ago

    Sunshine Coast, Australia Queensland Police Service Full time

    We are seeking a dedicated and energetic individual to provide intelligence support to members of Sunshine Coast District and also fellow members of the team. The role provides vital assistance to frontline officers and contributes the strategic objective of keeping our community safe.The core capability requirements for this role are:Support the QPS...

  • Business Support Officer

    3 weeks ago

    Sunshine Coast, Australia Queensland Ambulance Service Full time

    The Business Support Officer reports to the Manager, Business Support and is responsible for the day-to-day coordination and management of the regional business support team, which provides a range of administrative services to regional management and staff, including support for operational, human resource (HR), finance, staff development and other...