Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Penumbra Full time

As a Customer Service Representative, you will be part of a global team that is changing the treatment of stroke and other vascular diseases with innovative products and new technologies.

You will provide front-line support for customer service and serve as an in-house resource for Australian and New Zealand customers.


What You'll Work On

  • Provide daytoday support to the sales team and customers
  • Manage Travel Stock program, ensuring compliance with Quality System
  • Manage Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements
  • Process Returned Merchandise Authorizations (RMAs)
  • File customer complaints
  • Utilize QAD to enter orders, confirm inventory availability, send customer order confirmations and develop customized defaults for each customer
  • Interface with the sales department to provide accurate reports of daily sales
  • Maintain excellent customer relations
  • Maintain customer databases
  • Inventory maintenance (including but not limited to cycle counts, receipt of incoming product, and transactions associated with dispositions)
  • Packing and shipping orders to customers
  • Perform quality inspections of Returned Materials including complaint devices
  • Generate purchase orders for products from other Penumbra subsidiaries (HQ Crossmed, etc.)

What You Contribute

  • A Bachelor's degree in business, marketing or a related field or related field with 2+ years of customer service experience, preferably in a medical device, pharmaceutical or comparable regulated environment experience, or equivalent combination of education and experience
  • Strong oral, written and interpersonal communication skills
  • High degree of accuracy and attention to detail
  • Proficiency with MS Word, Excel, and PowerPoint
  • Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously

Working Conditions
General office environment. Business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 25 pounds.

The employee is frequently required to stand, walk, sit, and reach with hands and arms, and to use a computer, sitting for extended periods.

Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, and depth perception.

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