Customer Service Representative

2 weeks ago


Sydney, New South Wales, Australia NSW Police Force Full time

Clerk Grade 1/2:

-
Temporary Full-Time up to 2 Years:

-
Parramatta:

-
2 Roles

About us


The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.


About the role


We have an opportunity for a
Customer Service Representatives to be part of our InfoLink Processing and Redaction Team, Office of General Counsel.

The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent contacts and / or enquiries for customers, providing information and advice in line with applicable legislation, policy and procedures, and escalating issues as applicable.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role),
click here to view the role description.

What we can offer you


At NSWPF our people have access to a range of benefits that help balance life at work and at home.

Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

How to Apply
Applications can only be submitted electronically via the I Work for NSW website.


To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.


Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.


Target Question 1:

This role requires you to be working on multiple tasks throughout the day.

Provide an example of a situation where you have had to adjust your plans to accommodate a sudden shift in priorities.


Target Question 2:


Provide an example of a time that you had to manage a high volume of customer enquiries at the one time.

What strategies did you use to stay organised and efficient?

If you require any further information about this opportunity, please contact the hiring manager
Jennifer Evans via
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

Our commitment to Diversity
The NSW Police Force is a proud employer of a diverse range of people.

We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.

Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.


This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.



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