Clinical Quality Partner

1 week ago

Melbourne, Victoria, Australia Australian Unity Full time

Your New Role:


Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community.

As our
Clinical Quality Partner - Hospital Services in the Home you'll work closely with the Head of Out of Hospital Operations to ensure the delivery of safe, high-quality care outside traditional hospital settings.

Your role involves implementing safety and quality systems and processes, incident and feedback management, continuous improvement, audit, accreditation, and customer partnerships.

This
hybrid role will be working out of our Melbourne Spring St Office and from home. This is a
permanent, full-time position.

The day to day:

  • Develop and review policies and procedures to ensure alignment with relevant Quality Standards.
  • Support frontline staff in reporting and managing clinical incidents and complaints, ensuring compliance with procedures.
  • Coordinate investigation of incidents and support implementation of recommended actions.
  • Drive continuous improvement activities and projects, ensuring documentation and compliance.
  • Assist service delivery teams in responding to audit findings and preparing for accreditation assessments.
  • Collaborate closely with the Head of Out of Hospital Operations to address gaps in service delivery and support incident management.
  • Engage customers in their care and participate in codesign activities.
  • Provide performance data, analysis, and relevant reports related to quality and safety.

Benefits & Perks

  • Flexibility for Work-Life Balance
  • Additional yearly paid Well-Being, Community and Deep Listening leave days
  • Fitness Passport Discounts (NSW & VIC)
  • Buy up to 2 Extra Weeks Leave
  • Employee Discounts on Banking, Health, Insurances
  • Novated Leasing for a New Car

Capabilities and Experience:

  • Customer focus, operational excellence, compelling communication, and ability to engage and develop others.
  • Strong written and verbal skills, detailoriented with exceptional followup, and effective problemsolving skills.
  • Registered Nurse or Allied Health professional with unrestricted AHPRA Registration
  • Experience in acute healthcare and/or out of hospital programs.
  • Experience with Quality Management Systems, Quality Improvement, Risk Management, and accreditation processes.

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