Customer Service Officer
2 weeks ago
Our partnered client is seeking numerous call-centre operators to join their government business enterprise that provides postal services in Australia.
What are we looking for?
- A passion for delivering excellent customer service
- Previous experience in a customer centric environment (can be hospitality, retail, contact centres, sales, tourism etc)
- A positive mind-set
- Demonstrated resilience
Your role as a Customer Service Officer
- Provide timely service to internal and external customers
- Take inbound phone calls from customers and also liaise via emails
- Record all information accurately across multiple systems to keep accurate records
- Resolve queries and escalate where appropriate and required
Multiple Positions Available
- Start date: Multiple start dates available
- Training: 6 weeks training provided - please note, Training is conducted 100% on-site in Brisbane CBD
- 6 month contract with potential to move to permanent
- 37.5 hours per week
- $34.45 per hour + super
- Rostered hours will fall between between 8am-8pm (Rotational basis, all shifts scheduled after 6pm will be a 'working from home' day)
- Monday - Friday (No weekend work)
- great CBD location, close to public transport
- hybrid option available (4 days WFH) - please note, this arrangement is to the discretion of the team leader
Could you be one of our newest customer service officers? APPLY NOW or email your updated CV to: - I look forward to talking with you
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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