Desktop Services Operations Lead

2 weeks ago

Sydney, New South Wales, Australia Macquarie Group Limited Full time
Bring your leadership and customer service skills, energy, and creativity to lead our Desktop Engineering Operations Lead role.

As part of the Desktop Engineering Team, you will be supporting a combination of project and BAU work, along with continuously improving existing systems and processes currently in place.

Our team is looking for a motivated individual to manage our operations processes and vulnerability remediation, and be responsible for the 3rd line support function of the Engineering team in Australia, connecting with our regional team members in the UK and the US.


Work in the Desktop Engineering team who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices.


As a Desktop Engineering Operations Lead you will join the wider Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform.

This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business.


With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch.

You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience.


Your day-to-day responsibilities will include:

  • Coordinating a variety of regulatory and compliance requirements in a multinational environment
  • Responding to inquiries, escalations, and establishing partnerships with key teams, service owners and stakeholders
  • Responsible for overseeing the 3rd line support queue and followthesun operational support

Your skills will include:

  • Strong communication (written and verbal) skills, and the ability to ensure a consistently high level of customer satisfaction and engage with key stakeholders
  • Experience managing patching and/or vulnerabilities
  • Technical aptitude, with strong IT support experience across Microsoft technology stacks and infrastructure
  • Project management skills, and the ability to lead workstreams in conjunction with people at all levels of the organisation
  • Proven ability to operate in an extremely highpressure dynamic environment, successfully handle multiple competing priorities
  • Strong stakeholder engagement and presentation skills as well as proven analytical and problemsolving abilities
  • Creating an inclusive environment of teamwork and respect, continuously looking for opportunities to learn, grow and deliver across our team
  • Instilling and practising a risk averse culture across the team
  • Experience working with Windows 10/11 from an enterprise perspective
  • Ability to remediate endpoint security and compliance issues
  • In depth knowledge of Configuration Manager / MECM infrastructure and system maintenance
  • Experience working in a DevOps and/or Agile environment
  • Scripting skills with Windows PowerShell
  • An ability to analyse and optimise business processes
  • Advanced troubleshooting skills
  • An ability to work in projects with complex requirements
  • An understanding of Service Management practices and use of an ITSM tools such as Remedy Helix

It is desirable for you to have:

  • Relevant qualification across a technology discipline
  • Exposure to Intune MDM and Azure Active Directory
  • Previous experience across a technology support role in financial services coupled with a scrum master skillset

About the Corporate Operations Group


The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation.

We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.


Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths.

An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities.

From day one, you'll be encouraged to be yourself and supported to perform at your best.

If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply.

With the right technology, support and resources, our people can work in a range of flexible ways.

About Macquarie:

A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging wor

  • Desktop Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Coates Hire Operations Pty Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The...

  • Desktop Support Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to...

  • Desktop Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Myskysys Full time

    Desktop EngineerLocation: Sydney- AustraliaPeriod: 01st Oct - 15th Dec 2023.Job DescriptionShould possess Good Communication and in person Customer Handling Skills. Should be able to communicate in spoken & written Local and English Languages. Knowledge and experience on windows 7 /10 OS Knowledge of Apple devices (iPhones and iPads) Manage Desktop Devices...

  • Desktop Support Officers

    2 weeks ago

    Sydney, New South Wales, Australia HiTech Group Full time

    Exciting opportunity within a Federal Government Department Initial 12 month contract + 3 x 12 month extensions Rewarding hourly rates $$$ One of Australia's leading Federal Government departments is looking to engage a skilled Desktop Support Officer to assist in providing level 2 and 3 support to the departments site offices as well as remote support for...

  • Desktop Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Thales Full time

    We're inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.Thales is...

  • Desktop Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Milestone IT (Milestone Information Technology) Full time

    Added Wednesday 24th of April :15:19 AM Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer Are you a tech whiz with a knack for solving problems and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so,...

  • Desktop Support

    2 weeks ago

    Sydney, New South Wales, Australia Fuse Recruitment Full time

    Desktop Support- Location: Sydney New South Wales- Work Type: Permanent- Salary:Reference: 25540 We are working with a National Insurance Broker that is looking for a Senior Desktop Support Officer to join their growing team. They have approx. 1000 employees across Australia which will ensure diversity in your role with complex tasks.Benefits to successful...

  • Desktop Assessor

    2 weeks ago

    Sydney, New South Wales, Australia Everi Pty Full time

    Desktop Assessor at Suncorp Group Permanent Role Locations in Qld or NSW About the job: The role of a Desktop Assessor involves accurately assessing property damage using various platforms such as desktop, virtual, and on-site/on-road assessments. The key responsibility is to determine claim quantum and scope under the relevant PDS. Through customer...

  • Desktop Support

    2 weeks ago

    Sydney, New South Wales, Australia Total IT Global Full time

    Main Responsibilities include: Provide 1st line IT support to endusers with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support Manager/ Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Who we areEnd User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes.Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for...

  • Junior Desktop Support

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Job Description: We are seeking a motivated Junior Desktop Support Specialist to join our very well known client. The ideal candidate will have experience in hardware troubleshooting, Windows Server, and possess CCNA certification. This position offers an exciting opportunity to contribute to the success of our client by providing technical support to our...

  • junior desktop support

    2 weeks ago

    Sydney, New South Wales, Australia Brennan Full time

    22nd May, 2024 Job Description: We are seeking a motivated Junior Desktop Support Specialist to join our very well known client. The ideal candidate will have experience in hardware troubleshooting, Windows Server, and possess CCNA certification. This position offers an exciting opportunity to contribute to the success of our client by providing technical...

  • Desktop Infrastructure Technician

    2 weeks ago

    Sydney, New South Wales, Australia Viatris Full time

    1488 Alphapharm Pty. Ltd.At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access - Providing high quality trusted medicines regardless of...

  • Windows Virtual Desktop Build Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Eil Global Limited Full time

    Home Windows Virtual Desktop Build Engineer Job Description for Windows Virtual Desktop Build Engineer years, relevant 05-06 years)Deliver remote desktops and apps from Azure with Windows Virtual Desktop.Experience in Deploying Windows Virtual Desktop in Microsoft Azure Experience on Provision a Windows Virtual Desktop host pool.Review how to deploy Windows...

  • Desktop Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    Job Description: ObjectivesResolve incidents and service requests related to IT End-User services. Enable a standard, stable and robust desktop environment for users in the Bank. Improve the overall User Experience. Business analysis and reporting for desktop support. Transition of new services into production. Ensure security compliance through patching....

  • Desktop Intune Manager

    2 weeks ago

    Sydney, New South Wales, Australia Nixil Full time

    Work options: HybridIn this role you will join the Devices and Desktop Services team, which supports and enables global activities by providing a global desktop platform.You will be responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and...

  • Windows Virtual Desktop Build Engineer

    2 weeks ago

    Sydney, New South Wales, Australia EIL Global Limited Full time

    Home Windows Virtual Desktop Build Engineer Job Description for Windows Virtual Desktop Build Engineer years, relevant 05-06 years)Deliver remote desktops and apps from Azure with Windows Virtual Desktop.Experience in Deploying Windows Virtual Desktop in Microsoft AzureExperience on Provision a Windows Virtual Desktop host pool.Review how to deploy Windows...

  • Desktop Support

    2 weeks ago

    Sydney CBD, New South Wales, Australia Clicks IT Recruitment Full time

    Desktop Support AnalystKey Skills and Responsibilities:Install, configure, and troubleshoot laptops and desktop computersAbility to provide basic network support such as troubleshooting connectivity issues, setting up and managing network printers, and configuring wireless access pointsProvide audiovisual support including setting up and managing video...

  • Desktop Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia MinterEllison Full time

    Location: SydneyContract Type: PermanentMinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of...

  • Desktop Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Aurec Human Capital Group Full time

    About the company- _You will be working for a highly reputable IT Deployment & IT Assess-Management company who has a considerable volume of key projects booked for 2023.***About the roleIn this unique role you will be providing technical support with a substantial installation across key sites in Sydney.You will provide technical assistance and level 1...