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Itsm Reporting Specialist
1 week ago
As the ITSM Reporting Specialist, you will review and analyse current reporting requirements and capabilities, then develop and implement a roadmap to uplift reporting practices.
This includes simplifying, automating, and improving reporting practices, the use of reporting tools and data analytics, to provide actionable insights on service performance.
This role will develop performance metrics and an executive level service performance scorecard, improving both the accuracy and quality of information presented to better inform decision making.
Required skills:
Experience in reporting and analytics of IT services under an ITIL framework including incident, problem change, availability, configuration, and service desk.
Experience in analysis and development of service reports in a complex IT/OT environment with multiple management frameworks.
Established capability and proven experience with data analytics and service delivery performance reporting in a fast-moving operational environment.
Strong understanding of and experience with IT Service Management toolsets
5+ years in an ITSM led Service Operations environment.
The successful applicant for this role will need to be an Australian Citizen as you must be able to achieve and maintain an Australian Government National Security Clearance at the required level.
AU$ AU$125000 per annum
Type
Permanent
Category
Project / Program / PMO support
Reference ID
BBBH73539
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