Total Loss Administration

1 week ago


North Lakes, Queensland, Australia Auto & General Insurance Full time
**To deliver excellence in customer service and effectively administer all required functions of the Total Loss process, adhering to all relevant legislative requirements.

Perform in a manner, with behaviours, habits and attributes that create excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of customer service delivery throughout the National & State employee group.


  • Compile monthly reports illustrating salvage return rates and reconciliation of salvage sold to written off vehicles
  • Effective verbal & written communication skills.
  • Manage a multi task 'blended' customer services role including inbound calls, outbound calls, administration of documents and complex problem solving
  • Ability to work to strict deadlines and developing best practice protocols with mínimal supervision
  • Effective & proactive management of claims to finalization, inclusive of salvage.
  • Exceptional customer service engagement and service delivery
  • Excellent ability to prioritise work
  • Strong conflict resolution and management skills
  • Ability to understand and interpret legislation and policy conditions as it relates to the individual
  • Calm under pressure
  • Excellent team member who can positively support colleagues and our wider business
  • Strong written and verbal communication skills
  • Good analytical and problem solving skills
  • Attention to detail and consistent high standard of output
  • Ability to adapt to seasonal work volumes and accepting of change
  • Results driven


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