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Day Surgery Quality Manager

3 months ago

Mackay Regional, Australia Vision Hospital Group Full time

Vision Hospital Group (VHG) comprises 10 day surgeries across New South Wales, Victoria, Queensland and South Australia. VHG is part of Vision Eye Institute (VEI), Australia's leading provider of ophthalmic services, with a mission to transform lives through a strong commitment to the delivery of high-quality outcomes for patients.

RiverCity Private Hospital is a beautifully appointed specialist day hospital co-located with two consulting clinics just 5km from Brisbane's CBD. Equipped with state-of-the-art surgical facilities, including 3 stand-alone theatres RiverCity is an accredited, contemporary, purpose-built facility.

We're looking for an experienced Quality Manager to join our Rivercity team on a part time basis (16 hours per week).

About the role:

The Day Surgery Quality Manager will be responsible for the following:

  • Reporting on the performance and quality management systems and advising on improvements required
  • Promoting awareness of patient requirements
  • Striving for continuous improvement of processes through standardisation, training and monitoring.
  • Management of operational risk through development of internal processes and systems.

About you:

  • Previous experience managing & maintaining a QMS (Quality Management System) for a clinic/practice, compliant with the accreditation standards as well as statutory and regulatory requirements, consistent with compliance/policy.
  • Ability to coordinate system review and internal quality auditing processes.
  • Identify relevant quality related training needs and implement required training.
  • Participate in and contribute to work health and safety activities to ensure a safe work environment for clients, community, staff and visitors.
  • Strong communication and interpersonal skills, managing and resolving patient complaints in a timely, confidential and respectful manner.

Qualifications and skills required:

  • Demonstrated experience and understanding of NSQHS
  • Demonstrated experience in providing high level administrative support preferably within the medical industry
  • Comprehensive knowledge of medical terminology and/or working knowledge of health insurance schemes
  • Previous Registered Nurse background and ability to apply national standards in our clinical setting.
  • Strong ability to handle sensitive and confidential information professionally
  • Proficient in Microsoft 365 Office
  • High level of attention to detail and ability to manage competing priorities and problem solve

The Rivercity Private Hospital Quality Manager will develop a culture of risk management and continuous improvement throughout the day hospital.

What you can expect from us

We take pride in our positive workplace culture; strong focus on teamwork, comprehensive internal training and continuing professional development opportunities.

If you are a passionate, team player focused on person-centred care who thrives in a fast paced, dynamic team environment - Apply now.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Quality Manager?

Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?

Have you worked in a role which requires a sound understanding of OH&S/WHS?

Do you have a current Working With Children (WWC) Check?

Do you have a current Police Check (National Police Certificate) for employment?

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