Head of Health

2 weeks ago

Melbourne, Victoria, Australia Bupa Full time

The Opportunity


At Bupa, our purpose is helping our customers live longer, healthier, happier lives and making a better world, so we are always looking to do more for our customers health.

It then follows that we are constantly developing new health and wellbeing solutions to improve the quality of life for our customers.

To help us achieve this, we have a fantastic opportunity for a Head of Health and Wellbeing Customer Demand to join Bupa in this newly created role.

Reporting to the General Manager for Loyalty and Adjacent Products, you will lead the launch and uptake of new Health and Wellbeing (H&W) propositions to the Health Insurance Domestic Retail Portfolio.

This role is critical in determining which H&W propositions we take to our customers and how we deliver it.

You will collaborate across all parts of the business to influence the roadmap and proposition development, as well as influence the prioritisation of these initiatives against other customer and business Go To Market (GTM) priorities.

Working with a diverse set of stakeholders across the broader Bupa business, you will be accountable for launching and growing new H&W propositions and the co-ordination of the GTM plan and the associated activity.

This is a permanent full-time position, working within a hybrid environment based in Melbourne. You will have ~10 indirect reports across virtual teams.

Does this sound like you? Yes, then Scroll down.

How will I help?


This is a critical role working across the Health Insurance channels and delivery teams to influence across the business, to get the right H&W initiatives prioritised and delivered using both agile and waterfall project delivery.


Your everyday jobs include but are not limited to:

  • Collaborate with relevant teams to influence their roadmap and proposition development to optimise uptake within the HI DRP customer base
  • Influence the prioritisation of these H&W initiatives against other customer and business GTM priorities to optimise customer, commercial and operational outcomes
  • Work with a diverse set of stakeholders across the broader Bupa business to coordinate the associated GTM plan and activity required to support these H&W initiatives.

This includes but is not limited to:

  • Overseeing the development of wholistic GTM plans as part of the broader HI plan
  • Coordinating above the line and below the line customer communications to maximum effect
  • Working with digital asset owners to engage customers using different touchpoints
  • Engaging front line teams with appropriate training and change management to convert them into advocates for H&W
  • Engaging with corporate support teams to ensure compliance with our security, legal, risk and financial obligations
  • Provide visionary leadership to ~10 indirect reports from across the business to drive continued engagement in H&W propositions
  • Monitor H&W customer, commercial and operational KPI's, to develop remediation actions and implement as required to optimise performance

Why work at Bupa?
We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally.

With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl.

health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.


What do I need?
Firstly, you are an exceptional people leader who is passionate about improving the healthcare experience for customers. You have a strong track record of optimising multi-channel GTM activity to drive customer and commercial outcomes.

You can influence stakeholders at all levels of an organisation, have a deep understanding of customer experience principles and excellent communication and presentation skills.

Ideally you come from a health insurance or healthcare background.

You will also have:

  • A strong healthcare background and a strategic and commercial thinker
  • Previous success in optimising the customer experience as a lever to drive commercial outcomes
  • Deep experience in leveraging data and digital technology to drive customer engagement across digital, retail and contact centre channels
  • Ability to handle complex analysis processes and develop solutions in consultation with others, including expert professionals
  • Minimum 10 years in a business role and a minimum 5 y

  • Head, School of Population and Global Health

    4 weeks ago

    Melbourne, Victoria, Australia UNIVERSITY OF MELBOURNE Full time

    Salary: Level E Professor, an attractive salary package will be negotiated with the successful candidate.Superannuation: Employer Contribution of 17%Working Hours: Full Time 1.0FTEBasis of Employment: 5 years, with opportunity for extensionOpportunityStep into a pivotal leadership role at the Melbourne School of Population and Global Health, where you'll be...

  • Head, School of Population and Global Health

    2 weeks ago

    Melbourne, Victoria, Australia University of Melbourne Full time

    Salary : Level E Professor, an attractive salary package will be negotiated with the successful candidate. Superannuation: Employer Contribution of 17% Working Hours: Full Time 1.0FTE Basis of Employment: 5 years, with opportunity for extension they have been employed by the University over two or more semesters and over two consecutive calendar years,...

  • Head of Health

    2 weeks ago

    Melbourne, Victoria, Australia Laing O'Rourke group Full time

    Iconic major infrastructure projectOpportunity to join our Senior Leadership Team International Tier 1 About Laing O'RourkeLaing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner. The business delivers projects as diverse as...

  • Head, School of Population and Global Health

    2 weeks ago

    Melbourne, Victoria, Australia The University of Melbourne Full time

    Head, School of Population and Global HealthThe University of MelbourneAustralia, VicAbout The University of MelbourneThe University of MelbourneThe University of MelbourneUniversity of Melbourne (UoM), the second oldest university in Australia, has been moulding students ever since it was built in 1853, over 160 years ago. It is known internationally...

  • Head of Project Controls and Standards

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    ***: The Head of Project Controls and Standards holds a leadership position within the authority wide Program Management Office (PMO). They are responsible for driving continuous improvement initiatives, standardisation and uplift across the entire authority and end-to-end lifespan of projects, from inception through to asset management, whilst managing and...

  • Head of Events

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Health Full time

    ***: The Head of Events oversees the delivery of high-profile events for Victorian Government ministers and Department of Health executives to support communications and engagement outcomes.The role manages a team of events professionals who deliver a range of ministerial and stakeholder events, as well as awards programs across the health, mental health and...

  • Head of Unit, Geriatric Medicine

    2 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    Location: Melbourne | Western MetropolitanJob type: Part timeOrganisation: Western HealthSalary: Salary not specifiedOccupation: MedicalReference: 49776Western Health is seeking Head of Unit for Geriatric Medicine. The role of the Head of Unit Geriatric Medicine is to provide strategic clinical leadership to the Division and support the Divisional Director...

  • Head of Health, Safety and Wellbeing

    2 weeks ago

    Melbourne, Victoria, Australia Catch Full time

    About CatchOur vision is to be Australia's most loved online destination for families. There's still a lot of work ahead of us, so we're always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.The OpportunityCatch is currently seeking a Head of Health, Safety & Wellbeing to collaborate with...

  • Unaccredited Ent/head and Neck

    2 weeks ago

    Melbourne, Victoria, Australia Austin Health Full time

    Location: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: Austin HealthSalary: Salary not specifiedOccupation: MedicalReference: 51346Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for...

  • Head, Specialist Consulting Transformation

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: Health and Allied Health, Research, Medical, NursingReference: 59348Applications are being called for the role of Head, Specialist Consulting Transformation (Workstream Lead).About Monash...

  • Head of Environment, Health

    2 weeks ago

    Melbourne, Victoria, Australia KraftHeinz Full time

    Head of Environment, Health & Safety (EHS)Occupational Health & Safety (Human Resources & Recruitment)The Kraft Heinz Company is a major player in the food and beverage industry worldwide, with several $1 billion+ brands and around $25 billion in global sales. Our products are loved around the world, available in over 40 countries. Our diverse range includes...

  • Head of Health, Safety

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    RACV Head Office | Melbourne CBD Permanent full time Competitive Salary | Discounts on RACV productsGreat things start hereRACV has a strong safety culture and is committed to maintaining a safe and healthy environment for our staff, contractors and customers.We have an opportunity for a dynamic Health, Safety and Wellbeing leader looking to grow their...

  • Head of Obstetrics

    2 weeks ago

    Melbourne, Victoria, Australia Western Health Full time

    Location: Melbourne | Western MetropolitanJob type: Full timeOrganisation: Western HealthSalary: Salary not specifiedOccupation: Medical, NursingReference: 52328Western Health (VICTORIA, Australia) is one of the largest providers of maternity services in Australia with approximately 7000 births annually. We are seeking a skilled and experienced specialist...

  • Head of Workforce Health

    2 weeks ago

    Melbourne, Victoria, Australia Marsh Full time

    As part of the Recovre Leadership team, you will be in a highly visible and supported role, growing revenues for the business while enhancing your career throughout Australia. You'll be involved in major employer client interactions across the region and advising colleagues on new commercial propositions.The role of Recovre's Head of Workforce Health is to...

  • Unit Head Paediatric Rehabilitation

    2 weeks ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: MedicalReference: 64674About Monash HealthMonash Health is Victoria's largest public health service. We provide safe, high-quality care to one-quarter of Melbourne's population, across the entire lifespan, from pre-birth to...

  • Head of Health, Safety

    2 weeks ago

    Melbourne, Victoria, Australia RACV Full time

    RACV Head Office | Melbourne CBD Permanent full time Competitive Salary | Discounts on RACV productsGreat things start hereRACV has a strong safety culture and is committed to maintaining a safe and healthy environment for our staff, contractors and customers.We have an opportunity for a dynamic Health, Safety and Wellbeing leader looking to grow their...

  • GP - 30 mins to Melbourne CBD and Coast - 65% billings and $10k

    2 weeks ago

    Melbourne, Victoria, Australia Head Medical Full time

    This busy surgery has recently regained DPA status and needs new Doctors to meet patient demand. Owned by a GP who also works at surgery it is a family-oriented clinic whose services include Women's, Men's, and Children's Health, Care Plans, Health Assessments, and minor medical procedures. You will work with the GP owner and a team that comprises of a...

  • GP opportunity

    2 weeks ago

    Melbourne, Victoria, Australia Head Medical Full time

    New DPA location under 60 mins from Melbourne's CBD A caring and supportive mixed medical clinic offering the highest standard of medical care from a strong team of GPs and allied health professionals. The team is also aligned with the idea of staying well and the prevention of illness via an active, healthy lifestyle. Their GP service is supplemented by a...

  • Head of Philanthropic Communications

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Health Full time

    Position TitleHead of Philanthropic Communications & MarketingLocationThe Royal Melbourne Hospital - RMH Elizabeth StreetAwardAdmin Officers (10)Advertisement textHead of Philanthropic Marketing & CommunicationsThis is an exciting opportunity to lift the profile of philanthropy and fundraising at the Royal Melbourne HospitalSalary up to $145,000 + five weeks...

  • GP - Coffs Harbour - NSW - mixed billing - $400k plus - $20k

    2 weeks ago

    Melbourne, Victoria, Australia Head Medical Full time

    Join this established GP practice with 7 GPs, qualified nursing and support staff in Coffs Harbour, NSW.65% billings $20k relocation assistance $150 per hour min guarantee Mixed billing High earning $400k plus Opening Hours: Mon to Thurs 8am to 5pm Fri 8am to to 3 p.m. Sat and Sun closed The surgery provide a range of dedicated healthcare services with an...