Account Manager Vic

2 weeks ago

Dingley, Australia Carrier Full time

Date Posted:

Country:

Australia

Location:

LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia

About the Role:


As the Account Manager (AM) you will be responsible for achieving individual and company sales objectives through active promotion of Carrier, as a professional organisation, that delivers quality service and maintenance of commercial air conditioning equipment, control systems and projects.

You will provide service team leadership and local operational direction to Carrier branch operations, ensuring efforts are directed in servicing and retaining preventive maintenance contracts.

You will also actively participate as a Service Team member, developing local resources and capabilities to enable branch operations to effectively and profitably deliver the Company's services and products to customers.


Key responsibilities will include:

  • Responsible for a portfolio of Melbourne clients across all aspects of HVAC Service
  • Supervise Field Service Technicians, managing daytoday priorities, solving client issues received by the team
  • Drive a positive and proactive EHS culture ensuring compliance with KPIs and engaging fellow employees in discussions on important EHS topics
  • Optimise manpower and resources, respond to complaints of customers, and escalate key issues to senior management
  • Always maintain effective communication with Service Coordinator in relation to field technician's movements
  • Maintain and build strong relationships with your "designated client base" and create revenue growth through generation strategies to successfully achieve set revenue targets
  • Maintain a proactive approach to your "designated client base", as well as sharing initiatives with the team as required, to assist the Branch in achieving goals
  • Identify, document, communicate and maintain updated work instructions and procedures for individual site service requirements
  • Encourage other team members to actively pursue Value Adding and Cross Selling Opportunities
  • Auditing and assessment of compliance on PM and planned activity (Quotations) to ensure best practice is being achieved whilst working within fiscally responsible approach based on customer spend parameters
  • Assistance to resolve and finalise outstanding Debtors issues "Disputed and beyond acceptable terms" of "designated client base"
  • Completion of Account Managers Report Monthly reflecting achievement to budget

Requirements to be successful in this position:

  • Technically qualified in HVAC/Refrigeration
  • People management and teamworking experience
  • Strong problemsolving ability and initiative
  • Results oriented with strong attention to detail
  • Good communication and interpersonal and analytical skills
  • Demonstrated success in organising multiple and diverse tasks within a flexible working environment
  • Ability to maintain a strong customer focus while meeting individual sales and margin targets
  • Service process and ERP Software knowledge

As a valued employee of the company, we will provide you with:

  • Excellent career opportunities and growth within a global company
  • A competitive salary + incentives
  • A supportive work environment
  • Tool of trade or car allowance + fuel card

How to apply:

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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