Operations Lead

1 week ago

Sydney, New South Wales, Australia On Q Recruitment Full time
Unique newly created role with a focus on reviewing capability and training

  • Global NFP research institute, convenient location in the heart of Sydney
  • Flexible and hybrid working arrangement, with 2 days per week in the office


Be part of a Global NFP medical research institute, making a difference and providing better care and treatments to those living in disadvantaged circumstances around the world.


  • Unique newly created role, with a focus on reviewing internal capability and training development
  • Global NFP research institute, Vibrant and convenient location in the heart of Sydney CBD
  • Flexible and hybrid working arrangement, with 2 days per week in the office


There is a newly created position with a Global NFP medical research institute as an Operations Lead - Capacity Building and Learning - A unique Operations Lead with a high focus on developing sustainable approach/ training models for the business, resourcing building and identifying core learning gaps across all of the teams.


You will be providing people management/oversight to a team of 4 Senior Project Managers with expertise across a diverse range of clinical, medical and drug delivery trials.

You will be guiding the Senior Project Managers relating to people, resourcing, and project matters, ensuring they feel supported and equipped to lead their direct reports and be responsible for the set-up, conduct and closure of research projects across their research programs whilst managing their performance milestones and metrics.


Secondly, you will have a unique dual-function of reviewing internal capability and conducting team training analysis, identifying gaps, designing the framework, and building capacity to address the developmental gaps.

The intention is to create and make accessible comprehensive role-based learning plans, curating from existing training resources and supporting the implementation of new onboarding and role-specific trainings for a large group of up to 80 team members across the business.


Working in close collaboration with the Research Training Manager, you will be pivotal in designing the program and determining effective delivery methods, identifying the resources to roll out training to ensure new and existing team members receive a comprehensive and standardised training experience.

So ideally, we are looking for you to bring:

  • Experience leading clinical research project operations from either an academic setting or CRO/Pharma and working on Investigator Led research.
  • Experience in people management and motivation for coaching, mentoring and developing a strong learning culture.
  • Comprehensive understanding of the clinical trials process, operations, research environment and the needs of different roles from a learning and development perspective.
  • Substantial experience in a clinical research training function; with experience in undertaking training gap analyses or the development and implementation of clinical trial training programs.
  • Showcasing adaptability and flexibility to handle a wide range of stakeholders and changing priorities.


This newly created role is based in Sydney with a flexible working arrangement of 2 days per week in the office.

You will be joining a high-performing, specialized team, working strategically alongside other Operations Leads with a specific functional focus such as Systems, and Process & Planning and reporting to the Head of Program Operations who leads and emphasises in team approach and collaboration.


Please contact Christina Ntoka on for a confidential discussion, we're always interested in hearing from talented and engaging people like you.

Get in touch and tell us about yourself.

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